Customer Service Specialist

Customer Service Representative Opportunity, near Chester



Are you a natural problem-solver who enjoys helping others and delivering exceptional service? Do you thrive in a fast-paced, supportive environment where no two days are the same? Are you looking for a company that values its people and offers real opportunities for growth and development?



We’re working with a business that puts customer experience at the heart of everything they do. This is an office-based role where your customer service, administration, and data entry skills will come together to create a seamless and professional experience for every customer.



If you’re passionate about service and looking to join a company that genuinely cares, we’d love to hear from you.



About the Role



Position: Customer Service Representative



Role: Permanent, Full time



Location: Wrexham, hybrid working



Salary: Up to £29,000 depending upon experience



Benefits: 25 days holiday, pension, private medical, free parking



What You'll Do:



As a Customer Service Representative, you will be the friendly voice of their company, assisting customers with their enquiries and ensuring they have an outstanding experience. Your responsibilities will include:



* Responding to customer queries via phone, email, and chat in a timely and professional manner.



* Troubleshooting and resolving customer issues with efficiency and empathy.



* Providing product information and guidance to help customers make the most of their products



* Collaborating with team members and other departments to improve processes and customer satisfaction.



* Documenting and tracking customer interactions and feedback to help them continually improve our service.



What We're Looking For:



* Excellent Communication Skills: You can convey information clearly and concisely, both verbally and in writing.



* Problem-Solving Abilities: You love tackling challenges and finding creative solutions.



* Empathy: You understand customer needs and show genuine care in addressing their concerns.



* Tech-Savvy: You are comfortable using various software and are quick to learn new systems.



* Team Player: You work well with others and enjoy being part of a collaborative environment.



* Experience: Previous experience in customer support or a related field is a plus, ideally business to business but we'll also consider B2C such as retail, call centre etc. We value your enthusiasm and willingness to learn!



**Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role