Customer Service Specialist

Job Description

Job Responsibilities:

• Deliver a high-quality experience from start to finish, offering program information, eligibility, customer support, and general assurances.

• Respond to inbound and outbound calls from patients, physicians, and pharmacies, addressing their access to care and reimbursement needs.

• Enter data into spreadsheets using Microsoft Excel and MS Word. (creating spreadsheets in Microsoft Excel for record-keeping and reporting).

• Refer requests for escalation as needed and collaborate with internal teams to resolve issues.

Skills Required:

• Experience in a high-volume contact center environment, preferably in health care or case management.

• Excellent communication skills, with the ability to convey information clearly and effectively.

• Strong customer focus, with high levels of empathy and emotional intelligence.

• Adaptability to various situations and effective problem-solving skills.

• High School Diploma or GED required.

Additional Skills:

• Familiarity with outbound calls.

• Experience in phone answering.

• Fluency in English (Speak, Read, Write).