Customer Service Specialist

Job DescriptionJob Description

Axios Professional Recruitment is partnered with a pioneer in LED lighting technology for commercial vehicle lighting, who is searching to hire a qualified Customer Service Specialist. Successful candidates will provide outstanding customer service, be experienced in order entry and tracking, have excellent technical skills, be committed to customer satisfaction, and more.

Customer Service Specialist Benefits:

·         $17 – 23.00/ hour, based on experience

·         Full-time opportunity

·         Medical, Dental & Vision Insurance

·         Short & Long-term Insurance

·         Life Insurance

·         401(k) with employer match up to 5%

·         Paid Holidays

·         Paid Time Off

·         Positive, friendly work environment!

Customer Service Specialist Responsibilities:

·         Professionally handle incoming customer requests and provide accurate information to customers. 

·         Troubleshoot customer issues over the phone and/or via email.

·         Ensure questions are answered and issues are resolved promptly and correctly.

·         Educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.

·         General customer/account management including evaluation of customer needs and forwarding upsell opportunities to the Sales team.

·         Point of contact and interface between the company, customers, and production.

·         Accurate entry of customer orders and changes.

·         Processing of customer invoices and end-of-day reporting.

·         Process day-to-day activities related to large OEM customers.

·         Accurate entry and management of customer and account data.

·         Assist sales/admin/production staff with clerical support needs, including but not limited to: quoting, reporting, forecasting, and product research.

·         Proficiency with automated information systems (EDI) file processing.

·         Handle issues in the best interest of both the customer and company.

·         Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

·         Accurately follow standard process, work, and test instructions.

·         Assist with other tasks as assigned.

·         Ability to communicate clearly and in a professional manner.

·         Able to perform job consistently without excessive absenteeism or tardiness.

·         Professional communication skills in English across written, verbal, and electronic (email) mediums.

Customer Service Specialist Qualifications:

To be considered for the Customer Service Specialist position, applicants should:

·         Excellent customer service and interpersonal skills.

·         Excellent organizational and problem-solving skills.

·         Detail-oriented and thorough.

·         Works well independently and within a team.

·         Works quickly and accurately.

·         Professional and respectful conduct.

·         Adapts quickly to our ever-changing environment.

·         Intermediate computer skills, specifically with Microsoft Office and email. 

·         Experience with ERP/customer management systems and Electronic Data Interchange (EDI) order systems is beneficial. 

·         High School Diploma; applicable professional development training beneficial.

·         Minimum 1 year customer service experience.

·         Minimum 1 year of clerical/data entry experience.

·         Experience with technical products or services is helpful.

Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.

Good luck, we look forward to reviewing your application!

-          Your friends at Axios Professional Recruitment

Company DescriptionAXIOS Professional Recruitment. is an Employee Stock Option Plan (ESOP), a privately held organization headquartered in Grand Rapids, Michigan. As an independent, 100% employee-owned company, our team takes a personal interest in your success, listens to your needs, and forms a comprehensive plan to attract, retain, and develop your people.

As an ESOP, AXIOS Professional Recruitment believes that our employees are empowered to innovate, collaborate, and serve clients using better, smarter methods. According to national studies, ESOP companies have proven to be agile, efficient organizations with employee-owners who think about clients’ future as their own.

Becoming part of the AXIOS HR team offers a unique opportunity for individuals up to the challenge. Built on shared core values of excellence, honesty, respect, open communication, empowerment, professional growth, and innovation, the unity of the AXIOS HR culture shines through in everything we undertake.

AXIOS Professional Recruitment team members are encouraged to continuously pursue personal growth opportunities and are allocated set hours to give back to community-related causes. Our Active AXIOS initiative supports participation in local fitness events and ensures that team members balance work responsibilities with personal health. Additionally, regular group outings and retreats foster collaboration and transparency.Company DescriptionAXIOS Professional Recruitment. is an Employee Stock Option Plan (ESOP), a privately held organization headquartered in Grand Rapids, Michigan. As an independent, 100% employee-owned company, our team takes a personal interest in your success, listens to your needs, and forms a comprehensive plan to attract, retain, and develop your people.\r\n\r\nAs an ESOP, AXIOS Professional Recruitment believes that our employees are empowered to innovate, collaborate, and serve clients using better, smarter methods. According to national studies, ESOP companies have proven to be agile, efficient organizations with employee-owners who think about clients’ future as their own.\r\n\r\nBecoming part of the AXIOS HR team offers a unique opportunity for individuals up to the challenge. Built on shared core values of excellence, honesty, respect, open communication, empowerment, professional growth, and innovation, the unity of the AXIOS HR culture shines through in everything we undertake.\r\n\r\nAXIOS Professional Recruitment team members are encouraged to continuously pursue personal growth opportunities and are allocated set hours to give back to community-related causes. Our Active AXIOS initiative supports participation in local fitness events and ensures that team members balance work responsibilities with personal health. Additionally, regular group outings and retreats foster collaboration and transparency.]]>