Customer Service Specialist

Job DescriptionJob Description

Note:

• The position is Hybrid (Training is Onsite, then Hybrid - One week from Office, One week from Home).
• Series 7 license required – MUST BE ACTIVE (or within a 2-year window so it may be re-activated quickly)

Position Details:

• Position: Customer Service Specialist
• Industry: Banking/Financial Services
• Job duration: 6 months (Possible Extension)
• Location: Irving, TX 75062 (Hybrid - One week from Office, One week from Home)
• Training: 30 days of onsite training
• Pay Rate: $32.34/hour without any healthcare and medical benefits

Roles and Responsibilities:

• Participate in moderately complex support services in account management, operations, documentation, customer service, and technical support.
• Identify opportunities for process improvement within the customer support functional area.
• Review basic or tactical routine technical issues or challenges that require research and evaluation, applications or services, product conversions, and new product development.
• Present recommendations for resolving moderate to complex situations and exercise independent judgment while developing an understanding of internal and external customer needs.
• Provide information to customer service colleagues, relationship managers, internal partners and stakeholders, and customers to resolve customer issues.
• Serve as the first point of customer contact in providing support for routine technical questions and issues.

Required Skills:

• Series 7 license required – MUST BE ACTIVE (or within a 2-year window so it may be re-activated quickly)
• Strong Verbal/Written communication Skills

Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.]]>