Customer Service Reps (HYBRID)

Job DescriptionJob Description

Client Service Center Representative (Hybrid)
Location: Cleveland, OH
Compensation: $20/hour + comprehensive benefits package
Start Date: Monday, September 10, 2025 (Firm start date)
Contract Length: 4-month contract

Qualifications
• Bachelor’s Degree or Associate’s Degree required
• Strong communication and customer service skills
• Ability to work in a hybrid environment (remote + on-site as needed)

Contract Terms
This is a 4 month contract role

We are looking for candidates with a record of successful accomplishments in the following and probability for hire is based on the following:
• Attendance: Consistent and reliable participation and participation in company events
• Performance: Meeting or exceeding role expectations
• Business Needs: Availability of open permanent positions

We are seeking 20 articulate, professional, and well-rounded Client Service Center Representatives to join our dynamic and growing Legal Team on a hybrid basis. In this role, you will serve as the primary point of contact for our customers, delivering exceptional service and support with empathy and professionalism.

Key Responsibilities

• Handle an average of 55–60 inbound calls per day (5–6 minutes each) from members, potential members, and plan attorneys.
• Provide accurate information regarding plan usage, coverage, eligibility, document requests, and attorney referrals.
• Assist members with website navigation and self-service tools.
• Document all interactions using Zendesk ticketing system.
• Process enrollment and cancellation requests as needed.
• Record and escalate eligibility inquiries for non-listed members.

Training & Schedule

• Training: 4 weeks, Monday–Friday, 8:30 AM–5:00 PM, onsite in downtown Cleveland.
• Post-training: 2 additional months onsite before transitioning to a hybrid schedule (3 days remote / 2 days in-office).
• Possibility to shift to a hybrid schedule depending on attendance and work performance.
• While working onsite and going HYBRID you must pay for parking and SkySource will reimburse up to $50 per month for good attendance .
• Shifts after training: Candidates must be open to all shift options, which are randomly assigned and run Monday–Friday (no weekends):
• 7:55 AM–4:25 PM
• 8:30 AM–5:00 PM
• 9:00 AM–5:30 PM
• 9:30 AM–6:00 PM
• 10:00 AM–6:30 PM
• 10:30 AM–7:00 PM
• 11:35 AM–8:05 PM

Qualifications

• 2–5+ years of customer service experience, preferably in an inbound call center.
• Associate’s or Bachelor’s degree .
• Strong communication skills and a positive, empathetic attitude.
• Ability to think critically, solve problems, and manage tasks efficiently.
• Comfortable using technology and working in a fast-paced environment.
• Must reside in the Greater Cleveland area (hybrid schedule requires local presence).

Why Join Us?

• No sales or collections — just meaningful, service-focused work.
• Be part of a supportive, mission-driven team.
• Gain valuable experience in a professional legal services environment.

Company DescriptionSkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process.
The SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there?
Our team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective.

Apply today and experience the SkySource difference!Company DescriptionSkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process.\r\nThe SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there?\r\nOur team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective. \r\n\r\nApply today and experience the SkySource difference!