Customer Service Representative in Luton
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Job Description
We are a growing dental implant distributor with office and sales teams. This role will be working within our busy friendly office dealing with customers and our sales team. The job requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone and email) and the ability to cope effectively with a heavy workload.
Customer services skills are a key factor to this job role. · To deal with telephone enquiries and provide exceptional customer service levels at all times · Taking orders, advising on stock availability and pricing · Provide product information and identifying the customer’s requirements via telephone, post and e-mail · Input orders efficiently and accurately into the ordering system when received by telephone, post or e-mail · Advise customers of out of stock/discontinued products · Pick and pack orders (working alongside the Stock Controller) · Advise customers of stock availability/discontinued products (working alongside the Stock Controller) · Organise and re-order existing and new stationary items and packing materials for the whole office as and when necessary · Manage all customer deliveries with our courier company, ensuring deliveries have reached customers and attend to and resolve any non-deliveries. Check invoices from courier company on a weekly basis and check all invoice data matches deliveries · Working with the stock inventory system · Assists the Stock Controller with stock, storage, correct layouts and unloading shipments Requirements Essential Skills • Experience of working as part of a team and the ability to co-operate with other team members to make a significant contribution • Enjoy good working relationships with individuals in customer, supplier and other organisations you come into contact with • Excellent communication skills, both verbal and written • The ability to understand the stock mix of a company and the different demands on that stock.
The demands are influenced by both external and internal factors. • The ability to understand stock in regards to layouts and “filing” stock in the correct order (all stock is filed on a serial number basis) • Possess good IT systems knowledge in MS Excel/Word/Outlook • A confident self-starter, someone who is high motivated and capable of managing their own workload to get the job done • Organise workload to achieve set objectives where there are conflicting demands and priorities • Possesses physical strength necessary to unload, lift, and carry heavy boxes Application Selection Process 1. CV Cover Letter → submit via email 2.
Online Assessment → personality aptitude test 3. Online Screening 4. Interview Stage → panel interview (Customer Service Manager + Ops) 5.
Offer Onboarding Benefits Package: - Base Salary: £27,000–£30,000 (DOE) - Pension (auto-enrolment) - 25 days annual leave + public holidays.
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