Customer Service Representative in Ipswich

Job Description

Be Part of Our Specialist Servicing Team, join us as an Arrears Officer at BCMGlobal

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Are you looking for a fresh challenge where you make a real difference every day? We’re looking for a customer focussed, empathetic Arrears Officer to join our Special Servicing Team in our Ipswich office. This is a great opportunity to work with a broad range of clients, including major banks and specialist lenders, while supporting customers through important financial journeys.

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In this role, you’ll play a key part in managing post-completion servicing activities, ensuring everything is handled with accuracy, care, and professionalism. The work is varied and rewarding, giving you the chance to develop your expertise and make a genuine contribution every day.

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We’re seeking individuals who are:

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• Organised and able to juggle priorities while meeting deadlines.

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• Experienced in delivering excellent customer service.

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• A confident communicator – both verbal and written – with great attention to detail.

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• A true team player who’s proactive, reliable, and ready to support colleagues.

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• Empathetic and professional when handling sensitive or challenging conversations.

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Ideal experience (not essential, but great to have)

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• Experience in mortgages, lending, or specialist finance.

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• Experience supporting vulnerable customers.

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• Industry-recognised qualifications.

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Why BCMGlobal?

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• 25 days holiday (plus option to purchase more)

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• Employer-matched pension (up to 5%)

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• Private Health Care (role dependent) & Life Assurance (x4 salary)

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• Wellbeing & Volunteering Day

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• Cycle to Work scheme, sports & social club, summer/Christmas parties

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• Recognition & referral rewards discretionary bonus scheme

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At BCMGlobal, you’ll be joining a supportive, professional, team where your skills are valued, your voice is heard, and your work makes a difference.

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Ready to take the next step, apply today and take the first step towards an exciting future with BCMGloba

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