Customer Service Representative-Commercial Printer in Fairfax

Job DescriptionJob Description

CUSTOMER SERVICE REPRESENTATIVE - Commercial Printer 

  Customer Service/Inside Sales Representative (CSR)

Allegra Fairfax is seeking a Customer Service / Inside Sales Representative to join our team.  You will bring a professional and energetic character to work with our existing customers and act as a primary contact between our customers and our production staff. The CSR must be mature and possess a “can do” attitude; be able to work efficiently and effectively in a fast- paced, deadline driven environment; and be able to adapt technology easily

The CSR/Inside Sales position is responsible for providing excellent customer communications;  quoting orders directly to customers; processing and inputting orders; production-planning interface; meeting deadlines and ensuring all quality measures have been verified and confirmed on all products that go out of the center; and perform all needed follow-up to all customers such as quotes follow up, project progress reporting, invoicing, collecting payments. The CSR/Inside Sales position requires both in-person and telephone communication with customers.

Experience and Skills:

·        High school diploma or GED equivalent

·        1-3 years of Customer Service and/or Inside Sales experience working with business-to-business customers including handling customer inquiries, preparation of job quotes, and order input.

·        Computer literate with proficiency in MS Office (i.e. PowerPoint, Word and Excel) and the internet for research purposes.

·        Able to learn and apply the POS software and related tools to help fulfilled our client’s needs.

·        Professional appearance, excellent communication skills and a strong sense of urgency to get things done.

·        Strong attention to detail and experience in managing multiple projects and deadlines for customer orders in a quality manner.

·        Ability to prioritize work, work with team members but also work independently with minimal supervision, and follow-up on tasks in a timely fashion.

·        Ability to maintain a pleasant demeanor and work in a team environment.

·        An honest person and have a common sense about people

·       Always punctual and have a professional but approachable attitude
 

Working Requirements:

·        This is not a remote work position. As a manufacturing operation, all staff come to the office each day.

·        Is flexible with the working hours.

·        Must be able to lift up to 40 pounds.

·        Must be able to tolerate machine noises.

·        Must maintain a professional appearance and demeanor.

·        Must satisfactorily complete all assigned training activities for the position.

·        Provide support on any needed activities to maintain and upkeep with tasks that may be outside of your immediate role but they would be needed for the company.

·        Must have reliable transportation and have a valid driver’s license.

Company DescriptionAllegra, Marketing-Print-Mail, located in Fairfax, VA provides digital and print marketing communications services – from planning and creative development through production and delivery – for local and regional businesses, educational institutions and non-profits. Allegra Fairfax is a member of the Alliance Franchise Network with over 600 centers in the United States and Canada.

Our mission is to enhance the value of the businesses/ people we serve.Company DescriptionAllegra, Marketing-Print-Mail, located in Fairfax, VA provides digital and print marketing communications services – from planning and creative development through production and delivery – for local and regional businesses, educational institutions and non-profits. Allegra Fairfax is a member of the Alliance Franchise Network with over 600 centers in the United States and Canada.\r\n\r\n\r\nOur mission is to enhance the value of the businesses/ people we serve.