Customer Service Representative

Job Description

PE Global is currently recruiting for a Customer Service Representative (with finance background) for a leading multinational manufacturer of construction and mining equipment client based in Solihull.

This is an initial 12 months contract position working 5 days on site.

£14.05ph PAYE or £18.99ph Umbrella.

Duties of the role/Responsibilities

• Addressing customer issues and resolving complaints. Ensuring all customer communication is clearly documented.
• Answering inbound customer service inquiries. Providing analysis or troubleshooting and redirecting them when appropriate.
• Identifying issues and determining appropriate course of action for effective resolution.
• Understanding of products and services offered, providing appropriate solutions to customer queries.
• Understanding and managing end of lease process.

Education/Experience

• Degree or equivalent Customer Service experience
• Oracle, Salesforce and PowerBi experience highly desirable.
• Experience in a leasing environment
• Finance background

Interested candidates should submit an updated CV.

Please click the link below to apply

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***