Customer Service Representative

The role of a Customer Service Representative involves delivering excellent support to customers, addressing their queries and resolving issues efficiently. This position is ideal for someone with a passion for providing top-tier customer care and ensuring satisfaction.



Client Details



My client is a medium-sized organisation within the Energy industry based near Bicester, known for its commitment to quality and customer satisfaction. They provide essential services and take pride in fostering a professional and supportive work environment.



Description



Key responsibilities of the Customer Service Representative include:



Respond to customer enquiries promptly and professionally via phone, email, or chat.

Resolve customer issues by investigating and providing appropriate solutions.

Maintain accurate records of customer interactions and transactions.

Collaborate with internal teams to address and resolve customer concerns.

Provide product or service information to customers as required.

Identify and escalate priority issues to the relevant departments.

Ensure customer satisfaction and maintain a positive company image.

Contribute to the improvement of customer service processes and practices.Profile



The successful Customer Service Representative will have:



Previous experience in a customer service/support/client-facing role.

Strong communication and interpersonal skills.

The ability to problem-solve and think critically under pressure.

Attention to detail and a commitment to accuracy.

A proactive attitude and a willingness to learn.Job Offer



Benefits include:



A competitive salary

Strong commission structure

A supportive work environment with full training provided

Opportunities for personal and professional growth

A comprehensive benefits package

Access to many company perks

Generous annual leave package

Free parking onsite