Customer Service Representative
Job Description
About The RoleHomeServe is currently recruitingCustomer Service Representativesto join our busySales & Service departmentat ourWalsall site (WS2 7BN) .Salary:£26,550 per yearContract:Permanent, Full-time (40 hours per week)This is a fully flexible, full-time role based in our Contact Centre. Successful candidates must be able to work40 hours per week on a rotating shift patternwithin the following operational hours:Shift Rotation (4-weekly cycle):Monday to Friday:8.00am8.00pm (8.5-hour shifts with a weekend off)1 in 2 Saturdays:8.00am4.00pm (plus 4 weekdays worked)1 in 6 Sundays:10.00am4.00pm (plus 4 weekdays worked)Bank Holidays will beon a rotational basis included within the rotation aboveWhere will I work?Youll be based full-time at our Walsall office (WS2 7BN) during your probation period. Once you've successfully passed probation, you'll be eligible for our hybrid working model.When the time comes, well do our best to schedule late shifts and weekends to be worked from home, wherever possible.About The CandidateWho is HomeServe looking for?We're on the lookout for enthusiastic individuals to join ourSales & Service team .
In this role, you'll support our customers by answering queries about our policies and productsand where appropriate and compliant, you'll also offer additional products that meet their needs.You dont need specific qualifications or a particular background to join us as aCustomer Service Representative . What were really looking for iscustomer service experienceand the following qualities:A great listener who can understand what our customers needResilientable to stay calm and professional in challenging situationsEager to learn about our products, services, and systemsDedicated to delivering outstanding customer serviceDetail-focused, so you can follow our processes accuratelyConfident using a computer and learning new systemsSomeone who enjoys working in afast-paced, supportive and funenvironmentWell teach you everything else. Our comprehensive training programme is designed to set you up for success.
This is a fantastic opportunity to join a growing business and start building your career, with hands-on support, ongoing training, and great rewards along the way.About The CompanyWhat can HomeServe offer me?22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choiceAccess to hundreds of discounts via ORBOur Recognition & Benefits platform, plus interest-free tech purchasing, Salary Finance, mortgage advice, and moreFree HomeServe policyPension scheme to support your futureHealth & wellbeing benefits including Paycare for Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance ProgrammeFree onsite parking and great links to local public transportCycle to Work SchemeFree toast and refreshments to keep you fuelled throughout the dayWho is HomeServe?With over 30 years experience in looking after UK homes, HomeServe is one of the countrys leading home assistance providers. From home cover and new boilers to one-off repairs, were always looking for ways to deliver better care to our customers.Our expert teams are here to help with plumbing and drainage, boilers and heating, electrics, and even kitchen appliances.
Whether its a scheduled service, a one-off repair, or a full installation, our Home Experts are ready to get the job donequickly, safely, and with care.What happens next?If your CV is shortlisted, youll receive a call from us within 72 hours of applying to discuss your application further.In-Person Interviews will begin on 2nd September2025, and if successful, your induction training will start on 13th October 2025.TPBN1_UKTJ