Customer Service Field Technician (OHIO)- REMOTE WITH TRAVEL

Job DescriptionJob DescriptionDescription:

Customer Service Technician

Job Type: Full-Time
Location: Remote with travel to customer sites in Columbus, OH and surrounding states

Position Overview:
LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.

Key Responsibilities:

• Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment, including:
  • Static transfer switches
  • Power distribution units
  • Remote power panels
• Provide technical support to customers on-site and remotely via phone and email
• Maintain accurate and timely service records in the LayerZero system
• Respond to emergency service calls, including participation in the 24/7 support rotation
• Travel to customer sites across the U.S. and Canada as required
• Occasional weekend or holiday work may be necessary

Qualifications:
Required:

• Experience servicing electrical power systems
• Strong electrical and electronic troubleshooting skills
• Ability to read and interpret diagrams and schematics
• Familiarity with PC-based programming of printed circuit boards
• Knowledge of electrical PPE and safety protocols
• Clean driving record
• U.S. Citizenship or C1 Permanent Alien status

:

• Associate degree in an electrical discipline
• Military training in electronics or electrical systems

Work Location:

• Initial training conducted at LayerZero headquarters in Aurora, Ohio
• Field service performed at customer sites throughout the U.S. and Canada

Compensation and Benefits:

• Salary-based, non-exempt position
• Group health, dental, and vision insurance
• Competitive 401(k) match
• Generous paid time off
• Simplified travel expense reimbursement

Equal Opportunity Statement:
LayerZero Power Systems, Inc. is an equal opportunity employer. We do not discriminate based on , , , , , , , marital status, ancestry, or veteran status, in accordance with applicable laws and regulations.

Requirements: