Customer Service Executive - Luxury Brand & Hybrid!

Job Description

This is an incredibly exciting and rare opportunity to join a luxury high-end skincare brand as a Customer Service Executive. We are seeking a proactive, personable, and switched-on individual to join the team immediately on a 6-month FTC basis and working part-time hours. Amazing opportunity, great brand / culture, and hybrid working on offer - this is a highly sought-after employer to work for and a fabulous opportunity. 
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\nThe company is going through a period of growth and as such it is a very fast-paced role. We require Customer Service experience within an office environment, ideally a luxury brand. You will be a proactive, personable, and switched-on individual available to join the team immediately. 
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\nHybrid working - only needed in the office 1 day per week.
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\nWHAT YOU'LL DO

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• Handling customer enquiries across multiple channels with professionalism and warmth

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• Driving sales initiatives and customer engagement

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• Establishing long-term relationships with customers to enhance repeat business and up-selling

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• Managing the customer experience online - placing orders, managing refunds, exchanges

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• Handling complaints and monitoring feedback - sharing with relevant internal teams 

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• Overall providing an exceptional customer experience via calls, email, social media platforms 

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WHO YOU ARE

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• Customer Service experience, ideally within luxury / premium brand environment

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• Confident with exceptional communication skills, both written and verbal 

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• Strong attention to detail and ability to work independently

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• Personable, professional, and eager to hit the ground running 

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• Ability to adapt in a fast-paced environment

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We are moving quickly on this search - interviews will commence immediately.
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\nEB122554
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\nTiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.