Customer Service Call Center Specialist in Boise

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Job DescriptionJob Description

We are seeking a dedicated and professional Customer Service Call Center Specialist to join our dynamic team. In this role, you will be the frontline interface for our customers, ensuring their inquiries and issues are addressed swiftly and effectively. As a key component of our customer service operations, you will manage incoming calls, provide accurate information, and resolve problems in a manner that fosters customer satisfaction and loyalty. You will be working in a fast-paced environment where effective communication, organization, and time management are paramount. Successful candidates will exhibit a strong dedication to helping customers improve their experiences with our products and services. You will be supported by a robust training program that equips you with the knowledge needed to assist customers effectively. In addition, your performance will directly impact the success of our company, and we want you to grow with us. If you're enthusiastic about problem-solving and relationship-building while thriving in a team-oriented environment, we encourage you to apply and help us continue to deliver exceptional service to our valued customers.

Responsibilities

• Answer incoming customer calls in a professional and courteous manner.
• Resolve customer inquiries and complaints through effective problem-solving techniques.
• Provide accurate information regarding products and services offered by the company.
• Document customer interactions and transactions accurately in our CRM system.
• Follow up with customers to ensure their issues were resolved to their satisfaction.
• Work collaboratively with team members to improve service outcomes and customer experiences.
• Adhere to company policies and procedures to maintain compliance and quality standards.

Requirements

• High school diploma or equivalent; associate degree or higher .
• Previous experience in a customer service or call center role is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a focus on delivering exceptional service.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with CRM systems and customer service software is an advantage.
• Willingness to work flexible hours, including evenings and weekends as needed.

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