Customer Service and Logistics Specialist in New York

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Job Description

Our client, a leading Italian premium food manufacturer, is seeking a highly organized and detail-oriented professional to join their U.S. team as a Logistics & Customer Service Specialist. The ideal candidate will be responsible for managing order processing, coordinating logistics operations, and ensuring exceptional customer service across distributors and partners. Direct report to the Operations Manager.

Responsibilities

• Review and process customer orders, shipping information, and delivery dates.
• Manage order entry and maintenance for assigned accounts, ensuring data accuracy and timeliness.
• Build and maintain relationships with freight and logistics partners to ensure efficient delivery performance.
• Communicate effectively with customers and distributors to resolve delivery and stock issues.
• Coordinate weekly shipment schedules and optimize carrier routes for cost and time efficiency.
• Benchmark transportation company fares and support rate negotiations.
• Collect and analyze transportation data, addressing issues such as damages or delays.
• Support the sales team with invoicing processes for customers and distributors.
• Contribute to the planning and design of logistics systems to improve efficiency and scalability.
• Assist in developing annual budgets and monitor day-to-day logistics spending.
• Review delivery schedules, resolve conflicts, and proactively communicate potential service issues.
• Ensure compliance with all relevant logistics regulations and internal procedures.
• Perform additional duties as assigned by the Operations Manager.

Requirements

• Bachelor’s degree
• 2–3 years of experience in logistics, supply chain, or customer service (preferably within FMCG or food industries).
• Strong understanding of logistics operations, carrier management, and order fulfillment.
• Excellent communication and problem-solving skills.
• Strong analytical mindset with attention to detail and data accuracy.
• Proficiency in Microsoft Office (especially Excel); experience with ERP or CRM systems a plus.
• Experience with SAP, highly
• Ability to multitask in a fast-paced, dynamic work environment.
• Collaborative, proactive, and customer-oriented attitude.

Hybrid work schedule. 3 days in office, 2 remote. Office located in Downtown Manhattan.

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