Customer Service Advisor - Construction in Los Angeles

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Job DescriptionJob Description

We have an immediate opportunity for a Customer Service Advisor in the Los Angeles area. This is a remote position.

Duties and Responsibilities

• Excellent Customer Service skills, will be validating customer information using program database and identifying and proofing document deficiencies
• Issue service orders and track installation status in systems
• Requires response to inquiries, statuses, and timelines
• Ability to problem solve with customers and contractors while maintaining professionalism and empathetic communications
• Clear communication and collaboration with program managers technicians and operations teams
• Ability to communicate effectively and participate in team meetings concerning process improvements
• Ability to use and navigate Microsoft Excel and SAP and other tools for the purpose of tracking status, service orders and customer interactions
• Performs basic data analysis to support program performance and backlog resolution
• Ability to handle high volume clerical tasks with accuracy, detail, and efficiency

Education and Attributes

• High School Diploma
• Outstanding telephone etiquette
• Strong communication skills and experience in customer-facing roles
• Proficiency in SAP, Microsoft Office Suite to include Excel
• Familiarity with Master Service Agreement (MSA) application workflow, including SBP, MAR, and PCI
• Previous experience in customer , billing operation, or interconnection programs
• Understanding of service order lifecycle

Upon a conditional job offer, a drug test and background check will be required.

Compensation based on experience

(Customer Service, Service Orders, Excel, SAP, SBP, MAR, PCI, Utilities, Construction)

Company DescriptionAbout us:

347 Group, Inc. provides staffing resources to a variety of industries. We have an experienced team of staffing professionals and provide a wide range of services to our clients. Visit our website www.347group.com.Company DescriptionAbout us:\r\n\r\n347 Group, Inc. provides staffing resources to a variety of industries. We have an experienced team of staffing professionals and provide a wide range of services to our clients. Visit our website www.347group.com.

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