Customer Service Administrator - Hybrid Working

Customer Service Administrator - Hybrid Working



Location: Cheddar, Somerset

Hours: Monday - Friday, 8:00 AM - 5:00 PM

Salary: £28,000 - £30,000 PA (DOE)

Hybrid working to suit your lifestyle



Why You'll Love This Role



Looking for a role where your skills are valued and your work makes a real impact? Join a well-established organisation with a close-knit team of five, where customer satisfaction and sustainability are at the heart of everything they do.



This is more than just a job - it's a chance to grow your career in a supportive, forward-thinking environment that offers flexibility, development, and genuine appreciation for your contributions.



What's On Offer



Comprehensive training and development

Friendly, inclusive team culture

Clear opportunities for career progression

Competitive salary and benefits

Hybrid working pattern to suit your needs

Free on-site parking

Work-life balance initiatives that actually workYour Key Responsibilities



As a Customer Service Administrator, you'll be the vital link between the sales team and clients, ensuring smooth post-sale operations. You'll be responsible for:



Acting as the main point of contact for customers after purchase

Processing orders and handling special requirements

Managing Pre-Qualification Questionnaires

Creating and maintaining project job files

Verifying insurance documentation

Keeping project administration organised and up to date

Updating the CRM system with accurate order details

Coordinating Operations & Maintenance Manual requests

Conducting customer satisfaction surveys

Reporting discrepancies to the Customer Service ManagerWhat You'll Bring



Previous experience in an administrative office role

Proficiency in MS Office (Word, Excel, Outlook) and CRM systems

Strong organisational skills and attention to detail

Excellent written and verbal communication

A proactive, reliable, and team-oriented approachDesirable:



Experience in a customer service-focused environment

Ability to identify and suggest process improvementsHow to Apply



If you're enthusiastic, organised, and ready to take on a rewarding new challenge, we'd love to hear from you.



Submit your CV online or email it to (url removed). Prefer to chat first? Call Debbie on (phone number removed) to discuss the opportunity.



Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, , religious beliefs, sexual orientations, identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.



Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website