Customer Service Account Manager (ON-SITE)

Job DescriptionJob DescriptionDescription:

This is NOT a remote, or hybrid remote position.

At MaxLite, our vision is to transform the way people experience light. We are seeking an experienced Customer Service Account Manager to join our rapidly growing company, supporting our customer base on the specific assigned location.

As a Customer Service Account Manager at MaxLite, you will manage and support customer needs to achieve and maintain a 100% satisfaction rate. You will collaborate closely with the sales team to meet monthly, quarterly, and annual sales targets, supporting sales activity within your assigned territory. This role requires effective use of web-based customer service tools and frequent communication with customers and internal teams via phone and email.

Key Duties & Responsibilities:

• Oversee order fulfillment for your assigned sales territory, including order entry, administration, and shipping.
• Monitor and run order reports to ensure timely shipment of open orders, release of holds, and fulfillment of backorders.
• Maintain opportunities and quotes in FreeAgent, ensuring up-to-date and accurate records.
• Build and sustain strong relationships with assigned Sales Representatives to drive collaboration.
• Conduct marketing outreach to customers within your assigned territory, promoting MaxLite and its product offerings.
• Elevate customer experience and support overall sales growth across your territory.
• Partner with the Senior Account Manager to identify and track new sales opportunities.
• Take full ownership of customer issues and see them through to complete resolution, ensuring 100% satisfaction.
• Stay current on all MaxLite products and their applications to provide informed customer support.
• Track progress toward monthly sales targets and KPIs, proactively addressing gaps.
• Identify and help implement new or improved customer service procedures, policies, and standards.
• Maintain detailed and accurate documentation of customer service actions and communications.
• Analyze sales history, promotions, and special program data to compile comprehensive reports.
• Collaborate with internal departments to effectively meet customer needs.
• Process RGAs related to RTI and buy-back promotions.
• Perform additional duties as assigned, with minimal supervision.

We Offer:

• Competitive salary + bonus
• Growth opportunities
• Health benefits (medical, dental, vision, life)
• Paid time off (sick, vacation, holidays)
• Life and insurance
• 401(k) w/ company match

Requirements:

What We Look For:

• 3+ years of experience in a Customer Service/Account Management Role
• Lighting product and industry knowledge strongly .
• Exceptional listening, comprehension, and oral/written communication skills – including grammar, spelling, punctuation and writing composition skills.
• Proficient in Microsoft Office Suite and computer technologies
• Excellent documentation abilities and keen attention to detail.
• Strong ability to work independently, prioritize tasks, and solve problems in a fast-paced environment
• Collaborative team player with a positive attitude.

Working Conditions & Physical Requirements:

• This is an on-site position required to work out of our Pine Brook, NJ Headquarters, Monday through Friday, 5 days per week during the assigned shift schedule
• Must be able to commute to the work location
• Must be able to walk, talk, sit, stand, bend, listen, type, read
• Must be able to push, pull, lift up to 15 pounds on occasion
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About MaxLite:

MaxLite has been committed to providing energy-efficient lighting products for more than 32 years. One of the first movers into LED technology in the industry, MaxLite offers an extensive line of state-of-the-art indoor and outdoor LED lamps and luminaires under the MaxLED® brand. A three-time recipient of the ENERGY STAR® Partner of the Year Award for its industry leadership, MaxLite continues to be at the forefront of energy-efficient technologies through the innovative research and development capabilities of its three locations.

EEO Statement:

MaxLite provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to , , , , , status, , genetics, , protected veteran status, expression, , or any other characteristic protected under federal, state, and/or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MaxLite to provide reasonable accommodation when requested by a qualified applicant or employee with a , unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please inform Human Resources during the interview Process.

MaxLite Inc. is unable to provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Employment with MaxLite is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with MaxLite is not guaranteed for any length of time.