Customer Representative

Job Description

Role: Customer Service Agent

Location: Belfast, Northern Ireland, UK

Job Type: Contract

Required Skills:

• Providing customer support via telephone, e-mail and other methods in French and English.

• Ensuring a high level of customer service to our candidates and clients

• Resolving customer queries on a first call resolution basis.

• Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.

• Following your assigned daily schedules and tasks.

• Taking part in in motivational activities.

• Using and implementing feedback given during monitoring and coaching sessions.

• Ensuring data security and upholding GDPR regulations.

• Achieving all individual KPIs including (but not limited to) AHT, QA, PPH

Thanks & Regards,

Pooja K | Technical Recruiter

UK/EU AmpsTek Services Limited

Mail ID: pooja.k@ampstek.com