Customer Quality Manager
Job DescriptionJob Description
Our Quality team is expanding and looking to add a Customer Quality Manager. We are looking for a dynamic and driven candidate who is interested in joining a fast-growing global company in the automotive sector.
Customer Quality Manager aims to ensure that the products and/or services an organization provides are fit for purpose and meet both external and internal requirements, including legal compliance and customer expectations. Other duties include:
- Promoting quality achievement and performance improvement throughout the organization.
- Report to top management on the performance of the Quality Management System, Environmental Management System and any need for improvement.
- Ensure the promotion of awareness of customer requirements throughout the organization and liaison with external parties on matters relating to the Quality Management System, and Environmental Management System.
- Management Rep for ISO 14001 and TS-16949.
- Achieve and maintain TS-16949 certification and compliance.
- Develop, implement, communicate and maintain a quality plan to bring the Company’s Quality Systems and Policies into compliance with quality system requirements.
- Effectively interact with Production and Development teams to maintain product supply and help introduce new products
- Working with purchasing staff to establish quality requirements from external suppliers.
- Ensuring compliance with and international standards and legislation.
- Set boundary standards and establish clearly defined quality methods for staff to apply.
- Defining quality procedures in conjunction with operating staff.
- Setting up and maintaining controls and documentation procedures.
- Liaising with customers’ auditors and ensuring the execution of corrective action and compliance with customers’ specifications.
- Establishing standards of service for customers or clients.
- Monitoring performance by gathering relevant data and producing statistical reports.
- Organize and manage quality assurance functions in close cooperation with customers and the company’s management team (member of management team).
- Identifying relevant quality-related training needs and delivering training.
- Collating and analyzing performance data and charts against defined parameters.
- Ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary.
- Supervising technical staff in carrying out tests and checks.
- Writing technical and management systems reports.
- Manage and maintain the Company’s quality inspection and product release programs for incoming and in-process materials and components, processes and finished goods.
- Formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to the QA/QC.
- Maintaining awareness of the business context and company profitability, including budgetary control issues.
- Assessing the product specifications of the company and its suppliers, and comparing them with customer requirements.
To qualify for this role you must meet the following:
- A business/technical bachelor’s degree and +5 years of work experience in a related field
- Masters degree
- TS Lead auditor certification
- Automotive manufacturing experience
Key to being successful in this role:
- Good written and oral communication skills
- Knowledge of customer procedures and expectations
- Ability to successfully handle multiple priorities simultaneously
- Ability to take ownership with minimal direction
Why work for Minth? Here are the advantages of working at Minth.
- International development platform
- Dynamic and efficient team
- All-round personal improvement
- Personalized humanistic care
- Diversified working atmosphere
- Modern office setting
- Competitive compensation package