Customer Quality Engineer

Job DescriptionJob Description

Legacy Talent Search is currently seeking candidates for a Customer Quality Engineer role in Burlington, WA. Our client is a well-established industry leader known for innovation and a commitment to delivering the highest quality products. With a focus on continuous improvement, they pride themselves on maintaining excellence at every stage of their manufacturing process.

Key Responsibilities:

• Serve as the primary site-level liaison for customer quality issues, including RMA investigations, root cause analysis, and communication with Sales and Engineering teams.

• Analyze warranty claims, audit findings, and quality performance metrics to identify trends and improvement opportunities.

• Supervise and guide a team of quality technicians or engineers focused on finished product audits, customer requirements, and outgoing quality.

• Share regular reports of customer quality performance, scorecards, KPIs, inspection results, and process monitoring with the site team.

• Implement and maintain customer quality processes aligned with corporate standards (RMA, RCCA, Apollo, A3, PDCA).

• Monitor and improve customer complaint resolution time, RMA cycle time, and customer satisfaction.

• Lead internal cross-functional teams to resolve customer-reported issues, identify systemic root causes, and implement sustainable corrective actions.

• Initiate the revision process and engineer solutions using DFMEA, PFMEA, control plans, and other quality tools to improve assurance processes.

• Maintain and enhance systems for outgoing inspection, product traceability, and data analysis (SPC, Pareto, etc.).

• Champion lessons learned from customer feedback to drive product and process improvements.

• Prepare and present customer-facing quality reports and metrics.

• Support and guide the implementation of Quality Management Systems (QMS) related to outgoing product and customer requirements.

• Foster a culture of quality, customer focus, and continuous improvement through coaching, process audits, and team engagement.

• Collaborate with Product Engineering, Manufacturing, and IT to streamline quality dashboards and VOC tracking tools.

Qualifications:Required Skills:

• Strong leadership, delegation, and people management abilities.

• Ability to interpret and apply regulatory and customer requirements.

• Skilled in root cause analysis and problem-solving (8D, 5-Why, Fishbone).

• Proven ability to lead quality investigations and communicate technical findings clearly.

• Proficient in statistical process control and analysis (SPC, Minitab, Excel) and PowerPoint.

• Effective time management and multitasking in fast-paced environments.

• Excellent communication, conflict resolution, and leadership skills.

• Working knowledge of QMS (ISO 9001 or equivalent), FMEA, and CAPA.

• Ability to collaborate effectively across functions (Engineering, Sales, Operations, IT).

Education & Experience:

• Bachelor’s Degree in Engineering, Quality, or a related field, or equivalent experience.

• Quality Engineer Certification is required.

• Green Belt Certification (or higher) is required.

• 2+ years of experience in Quality Assurance, Customer Quality, or Customer Experience roles in a manufacturing environment.

• 1+ years of experience in a supervisory or leadership role.

• Experience in solar/PV manufacturing is .

What We Offer:

• Competitive salary based on experience.

• Comprehensive benefits package, including health insurance and paid time off.

• Opportunities for growth and advancement within the company.

• A supportive and inclusive workplace culture.

• The chance to contribute to a company that values sustainability, health, and community.

At Legacy Talent Search, we are more than just a staffing agency. We are dedicated to supporting the growth of the American economy and way of life, one job at a time. With a focus on rebranding the staffing industry, we work tirelessly to show how a specialized recruiting team can drive productivity. Our legacy is built on people and community—how we help others is how we leave our mark.

Join us today and discover how we #recruitdifferently.

Legacy Talent Search is an equal opportunity employer.