Customer Quality Engineer

Job DescriptionJob Description

JOB DESCRIPTION

Job Title: Customer Quality Engineer FLSA Status: Exempt

Job Code: 21710 Date Created: 10/14/2019

Reports To: Director of Quality Date Revised: 04/25/2024

Department Name: 300 - Quality Assurance – Quality Control Date Reviewed: 04/25/2024

Location: Silicon Valley

POSITION SUMMARY

Oversee the Quality Assurance operational and technical assignments including daily quality coverage and monitoring for Quality Systems and customer requirements. Support Defense Logistics Agency (DLA) and military Mil-Std-38535 and Mil-Std-38534 programs. Provide ongoing oversight for Statistical Process monitors (Cpk), Failure Mode and Effects Analysis (FMEA), Control Plans, Discrepancy Report (DR) management, and customer-specific assignments. Participate in and attend customer meetings and meet with appropriate groups for follow-up of action items and customer notifications.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE

• Manage Correction Action, Process Problems and Preventive Action Programs:
  1. Determine owner(s) and partner with Engineering to identify root cause(s), recommend action plans for preventive solutions and drive implementation and report effectiveness.
  2. Identify opportunities for improvements and coordinate with other departments to implement process changes.
  3. Provide reports for review.
• Interface with key customers to assure customer satisfaction, review customer scorecards and other feedback, disseminate within Integra and coordinate responses with other internal functions.
• Successfully drive resolution of customer quality related complaints and Integra caused RMAs. 
• Drives quality improvements to meet all customer expectations regarding PPM of product received, quality of corrective action reports, and other quality concerns. 
• Communicate customer feedback regarding quality and reliability performance against customer requirements internally and drive cross functional corrective actions as needed. 
• Develop and maintain excellent working relationships with key customer stakeholders. 
• Address all customer quality issues that occur after product qualification or in the field (customer line fallout or field failures).
• Generate documents and provide reports of measured results.
• Flexibility to perform other responsibilities as assigned. This includes disposition of product for quality related issues, yield tracking for improvements, review customer requirements, training others to ensure compliance, and other tasks assigned.

JOB REQUIREMENTS INCLUDE

Education: Bachelor’s Degree in Computer Science, Industrial Engineering, or Electrical Engineering ; however, a combination of education and experience wherein the skills and abilities to perform the responsibilities and functions have been adequately demonstrated is acceptable.

Experience: Industry experience or technical experience in a relevant field. Demonstrated troubleshooting and problem-solving experience. AS9100 and/or ISO 9001, ISO 13485. Six Sigma, Lean, or 5s experience or manufacturing experience a plus.

Knowledge/Skills:

• Effectively communicate with internal and external customers, both verbally and in writing, to achieve required results.
• Self-motivated with excellent customer service, team building, and interpersonal skills with the ability to defuse difficult situations.
• Effectively and efficiently utilize Microsoft Office and other computer products and programs.
• Ability to:
  1. Adapt to change, delays, and unexpected results in the work environment.
  2. Manage competing demands and change approach or method to best fit the situation.
  3. Anticipate and resolve complex, non-routine problems.
  4. Remain flexible and attentive to the needs of the customer in order to meet deadlines as well as customer expectations.

SUPERVISORY RESPONSIBILITIES

Total Number of Employees Directly Supervising _0_

Number of Subordinate Supervisors Reporting to Position: _0_

This job description is intended to describe the general nature and level of work being performed. This is not intended to be an all-inclusive list of responsibilities, duties, skills required of employees so classified.

In addition, this is not an employment contract and should not be construed or interpreted as creating an implied or expressed guarantee of continued employment. The employment relationship at Integra Technologies Inc is by mutual consent (Employment at Will).

I have read the job description, as well as the physical requirements below, and understand the expectations. By signing below, I acknowledge that I am able to perform the essential functions and meet the minimum requirements.

EMPLOYEE_________________________________________ Date ____________

PHYSICAL REQUIREMENTS INCLUDE

In an average workday, employee must (check one frequency for each task):

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Employee must use hands for repetitive action such as (please check all):

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WORKING CONDITIONS INCLUDE

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