Customer Operations Project Coordinator

Job DescriptionJob Description

About Armed Forces Benefit Association (AFBA) and 5Star Life

In 1947, AFBA emerged from the basement of the Pentagon to solve a critical need in support of the military. More than 75 years later, our commitment to those who serve and to solving their unique problems remains core to everything we do. Founded to provide military members with a death benefit no one else would, we continue to embrace our mission and deliver benefits tailored to the real-life needs of all who serve today, including active duty, Guard, and first responders. Providing protection to those who go in harm’s way, we ensure survivor and other benefits are available to all who serve, defend, and protect our great nation, no matter what. 5Star Life Insurance Company was founded in service and carry that mission today by committing to serve those who serve, from underwriting benefits for military and first responder families to providing coverage to the employees that keep our communities running. Our commitment to our communities – rather than the bottom line- drives our business.

We offer a flexible hybrid work environment, allowing you to enjoy the best of both worlds with 3 days in the office and up to 2 days working remotely each week. This position is in Alexandria, VA and the 3 days in office must be at the Alexandria office.

About the role:

The Customer Operations Project Coordinator plays a crucial role in driving project completion, ensuring compliance with industry standards, and enhancing customer experience. This position involves close collaboration with various departments to foster innovation and improve service quality.

Below are some of the major job responsibilities:

1. Project Management: Drive projects to completion and develop, document, and maintain policies and procedures to ensure consistency and compliance within Customer Operations.
2. Policy and Process Management: Develop, document, and maintain comprehensive policies and procedures for Customer Operations to ensure consistency and compliance.
3. Compliance and Risk Coordination: Stay updated on industry trends and compliance standards, coordinate the implementation of compliance directives, and support Enterprise Risk Management and Business Continuity Planning.
4. Performance Monitoring and Quality Assurance: Track and analyze service metrics, generate reports to identify improvement areas, and facilitate quality reviews to ensure adherence to procedures.
5. Administrative and Expense Support: Provide expense processing support to senior leadership within Customer Operations.
6. Cross-Department Collaboration: Work closely with other departments to ensure seamless operations and foster a cooperative work environment.

EDUCATION AND EXPERIENCE

• An associate’s degree in business administration, management, or a related field is required. A bachelor’s degree is
• 2-4 years' experience in project facilitation
• Experience in business continuity and/or risk management

KNOWLEDGE, SKILLS AND ABILITIES

• Strong organizational and project management skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with various departments and stakeholders.
• Knowledge of industry trends and compliance standards.
• Ability to adapt to changing priorities
• Able to work autonomously

Benefits we offer:

• health insurance (medical, dental, and vision)
• flexible spending accounts (medical and dependent care)
• 401k plan with generous employer match
• paid time off
• paid holidays (12)
• life insurance
• short- and long-term insurance
• employee assistance program
• professional development & tuition reimbursement
• career growth opportunities
• on-site gym and locker rooms (Alexandria, VA office only)
• friendly, collaborative culture

Qualified people of all races, ethnicities, ages, , genders, orientations, origins, identities, marital status, religions, veterans' statuses, disabilities, and any other protected classes are strongly encouraged to apply. As an equal opportunity workplace, we are committed to creating an inclusive environment for all employees. AFBA and 5Star Life Insurance Company endeavors to make reasonable accommodations to the known physical or mental limitations of qualified applicants with a unless the accommodation would impose an undue hardship on the operation of our business. If an applicant believes they require such assistance to complete the application or to participate in an interview, or has any questions or concerns, they should contact Human Resources (hr@afba.com). EEO is the Law (Link to external DOL site). AFBA and 5Star Life Insurance Company is an Equal Opportunity Employer and an E-Verify Employer.