Customer Onboarding Specialist - Hybrid

Job DescriptionJob Description

We’re helping businesses become more sustainable. Join us!

Budderfly is a fast-growing, private equity-backed energy management company that is helping the planet by reducing carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. By installing and managing a combination of patented technologies, equipment upgrades, and proprietary energy software solutions, we deliver energy savings with no investment required from our customers.

Recognized as one of Fast Company’s Most Innovative Companies of 2025 and featured on the Inc. 5000 list of America’s Fastest-Growing Companies for four consecutive years, Budderfly is driving real impact at scale.

We are an energetic, dynamic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience.  We are growing quickly and looking to add talented people who are passionate about making the world a better place!  

We are seeking a motivated individual to join our Incentive Management team as a Customer Onboarding Specialist. In this position, the successful applicant will be responsible for partnering directly with customers and their energy providers to transfer their utility services to Budderfly. This is an excellent opportunity for the right individual to join an established organization that is experiencing significant growth.

 Responsibilities:

• Provide ongoing support across all key areas of customer onboarding lifecycle
• Audit all paperwork submitted by each customer to ensure accuracy and complete requirements
• Work with all utility providers and customers to obtain historic utilization needed to establish proper billing terms
• Create new utility accounts for customers including management of the deposit and transition lifecycle

Desired Characteristics:

• Strong interpersonal, analytical, and oral and written communication skills.
• Able to work independently and collaboratively
• Critical thinking skills

Qualifications:

• Successful candidate will have 1-3 years of customer service/onboarding, bill processing, or general project coordination experience
• Understanding of utility billing, rate structures, and tariff’s
• Strong problem-solving skills and ability to think creatively
• Demonstrated customer service skills with the ability to collaborate and partner across multiple teams and external vendors
• Proficient in MS Office Suite, Excel
• Ability to multi-task, in a fast-paced environment
• BS degree

Compensation

$30.29 - $32.70 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to , , creed, , , , , marital status, citizenship status, , , ancestry, , veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your .

Company DescriptionBudderfly is on a mission to help businesses drastically reduce their carbon footprint while significantly lowering their energy costs. Budderfly, brings an innovative approach to the emerging Energy Efficiency as a Service (EaaS) market. As the leading pioneer, Budderfly offers advanced software, patented energy Internet of Things (IoT) measurement and control devices and numerous energy-saving facility components and upgrades. Headquartered in Shelton, CT (Warehouse - Milford, CT) and offices in Orange CA. Our expansion is well capitalized and provides our clients with the ability to manage their energy and utility bills and optimize efficiency with the partnership and utilization of our technology.

Budderfly is an affirmative action-equal opportunity employer.Company DescriptionBudderfly is on a mission to help businesses drastically reduce their carbon footprint while significantly lowering their energy costs. Budderfly, brings an innovative approach to the emerging Energy Efficiency as a Service (EaaS) market. As the leading pioneer, Budderfly offers advanced software, patented energy Internet of Things (IoT) measurement and control devices and numerous energy-saving facility components and upgrades. Headquartered in Shelton, CT (Warehouse - Milford, CT) and offices in Orange CA. Our expansion is well capitalized and provides our clients with the ability to manage their energy and utility bills and optimize efficiency with the partnership and utilization of our technology.\r\n\r\nBudderfly is an affirmative action-equal opportunity employer.