Customer Experience Representative in Oldbury
Job Description
Customer Experience Representative
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Oldbury
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Monday- Friday 8.30- 5pm
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Permanent Office Based
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£29,000
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Responsible for providing excellent customer service by managing enquiries, quotations, and orders from initial request through to delivery. Ensures customer requirements are understood, recorded accurately, and fulfilled efficiently. Acts as a key link between customers and internal teams to support smooth operations and customer satisfaction.
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Key Responsibilities
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- Act as the main point of contact for customer enquiries via phone and email
- Provide clear and accurate information on products, pricing, availability, and delivery updates
- Build positive relationships with customers
- Handle complaints professionally and escalate where needed
- Process and manage customer orders accurately in company systems
- Review orders and quotations to ensure they are clear and achievable
- Check pricing, delivery timelines, and customer requirements before confirming orders
- Monitor active orders and keep customers informed of progress or delays
- Work with internal teams (e.g. production, logistics, sales, accounts) to ensure timely delivery
- Raise purchase orders and follow up with suppliers when required
- Identify and flag potential risks relating to delivery, quality, or capacity
- Support sales activities, including preparing and following up on quotations
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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.