Customer Care Specialist (Hybrid) in Minneapolis

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Job DescriptionJob Description

Nonin’s culture is grounded in our mission, and we live by our cultural tenets of courage, ownership, and agility. The courage to challenge assumptions and take risks, the ownership to act with accountability, and the agility to constantly innovate and move with speed. It is these tenants that have made Nonin the technology leader for over 30 years. As a privately owned company, each of us operate with a shared commitment and act as family versus colleagues. You are not one among many, but an important part of our success with the ability to learn, grow and impact all aspects of the business. Recognizing that each one of us is unique, we build flexibility and choice into our philosophies. We embrace the unique backgrounds, perspectives, and mindsets of our employees and collaborate to build a more rewarding environment for all to work, thrive and have a little fun. So, if you are looking for a smaller company to spread your wings while making big company impacts, join Nonin today… Together we will improve lives around the world, including your own.

Benefits of being a Nonin Team Member:

• 401(k) with Employer Match
• Tuition Reimbursement
• Medical, Dental, Vision insurance
• Flexible work schedules
• Voluntary benefits to meet individual needs

Essential Job Responsibilities:

• Answer customer calls and inquiries,
• Educate consumers on the across various product categories and process product returns.
• Accept, acknowledge, edit, revise and process customer purchase orders.
• Use knowledge of market segments and sales channel to determine best course of action for customer inquiry.
• Set up new customer accounts and revise current accounts.
• Monitor customer account status and orders.
• Advise on the availability of product and shipment details.
• Navigate customer issue resolutions with key internal cross-functional partners.
• Provide product clinical application, technical information, product descriptions, and product capabilities.
• Maintain appropriate information in customer and/or distributor CRM records.

Hours:

• Monday, Fridays (remote) 8:30-5:00 pm CST
• Tuesday, Wednesday, Thursday (onsite) 8:30-5:00 pm CST

Pay Range:

• $20.00 - $27.00 per hour

Required Education & Experience:

• High school diploma/GED and/or equivalent experience
• 2+ years of telephone related experience.

Required Knowledge, Skills & Abilities:

• Customer-focused attitude.
• Excellent written and verbal communication skills.
• Ability to read, write, and speak the English in order to effectively communicate with co-workers, customers, or distributors, and to comprehend documents such as operating and procedure manuals, sales and distribution agreements, and letters of credit.
• Ability to maintain productivity despite frequent interruptions.
• Ability to calculate figures such as discounts, freight estimates, dimensional weight, invoices, and percentages.
• Strong computer skills with proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail.
• Ability to work both independently and in a team setting.

Physical Requirements:

• Stand, and/or sit 8 hours per day.

Nonin Medical is an Equal Opportunity/Affirmative Action Employer - Disabled/Veteran. To request a copy of our Affirmative Action policy, or if a prevents you from applying for a job online, call us at 1-800-356-8874 and ask for a human resources representative.

It is the policy of Nonin Medical that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity, and conducted by our vendor pursuant to all applicable laws, rules, policies, and procedures of our candidates' specific locale.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.