Customer Care Representative I (HYBRID)

Job DescriptionJob Description

Job Title:  Customer Care Representative I (HYBRID)     

Pay rate:  $36.00/hour on W2

Location: 11750 Katy Freeway, Suite 120, Houston, TX 77079 United States

Shift Time: 8:00 AM to 4:30 PM (Mon-Fri)

Qualifications:

·         Customer Care experience

·         50-100 accounts each depending on workload

·         SAP transactional experience

·         Chemical or manufacturing industry experience

·         2-5 years of experience , recent college grads will be considered

Responsibilities:

·         Interacting with the customer in a helpful and friendly manner and understanding customer needs as you develop and maintain customer relationships for high-profile accounts for our North American customer base, including Canada and Mexico. This includes providing consistent quality service and acting as a liaison for customers and external service providers.

·         Communicating with various functions across the business: Marketing, Sales, and Logistics, at all levels of the organization will be an essential part of your area of responsibility.

·         Managing customer orders through the entire order fulfilment process including expediting, basic returns, back-order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and BASF’s ability to satisfy them.

·         Executing and following Non-Conformance Management (NCM) measures, including investigation and reporting.

·         Engaging across the organization, you will work as a member/leader of special or ongoing projects that are important to continuous improvement of the businesses. This role will be exposed to managing import / export orders direct-to-customer and collaborating with local and global colleagues to provide streamlined communication on order status.

·         Understanding and enforcing stated business rules and raise awareness of situations where a resolution requires cross functional coordination. Additionally, you will support training, troubleshooting, and offer solutions to customers including the eCommerce order stream.

·         Participating in and training for new hires and acting as secondary trainer for new hires and mentoring of peers.

·         Utilizing your robust analytical and computer skills (specifically SAP, Power BI, Salesforce, MS Word, Excel, Power Point, and other web-based applications), you will complete material availability inquiries and price discrepancy reporting.

·         Establishing and improving work procedures and processes that support the company and departmental standards.

·         Managing and correcting errors in Master Data to prevent recurrence of issues in order processing.

Skills…

·         Education (Supply Chain, Business Management or Logistics ) combined with your experience in the Customer Care, Supply Chain area, or closely related work experience.

·         Proficiency in using Enterprise Resource Planning (ERP) SAP system or similar ERP.

·         High level of competence in Microsoft Office tools.

·         Strong problem-solving ability, ability to interact with the customer and to communicate with various functions across the business: Marketing, Sales, Planning and Logistics.

Comments/Special Instructions

·         No additional medical screenings required.

·         This is a hybrid position: Mon/Fri work-from-home except when business needs dictate in-office work (in-person meetings); Tues/Wed/Thurs in-office.

Company DescriptionFounded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of , , , , , , , non-disqualifying physical or mental , , veteran status or any other bCompany DescriptionFounded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.\r\n\r\nAt Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.\r\n\r\nKyyba is an Equal Opportunity Employer.\r\n\r\nKyyba does not discriminate on the basis of , , , , , , , non-disqualifying physical or mental , , veteran status or any other b