Customer Care Maintenance Operative

Customer Care Operative - Permanent - North West England - £38,000



Wheatstone Solutions are working with a Residential developer looking to recruit an experienced Customer Service Maintenance Operative into the team.



The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes. This includes works from Carpentry, Plumbing, Decorating, Painting, Tiling throughout the warranty period.



This role is Monday to Friday, 08:00 - 16:30



Duties of the role:



* The Customer Care Operative will attend appointments for remediation of defects in occupied properties and complete any repairs or defects to a high standard.



* Liaise with the Customer Care Team based in Head Office.



* Ensure all required materials and resources are available prior to attending customers’ appointments.



* Always maintain a high standard of professionalism and that excellent Customer Service is delivered.



* Maintain cleanliness of the van, ensuring it is always clean and tidy and any faults or issues are reported.



* Ensure the customers’ home is prepared prior to works to ensure upmost cleanliness on the finishing of projects.



* Report to the team once appointments and tasks are completed and report back any issues or escalations that need to be noted.



* Ensure the highest level of Health and Safety adhered to at all times.



* Work with the Customer Care team to ensure that any particular build or remedial patterns are arising in customers’ homes.



Skills Required:



* You must have experience working for a House Builder / Housing Association within a similar role such as Customer Care Operative, Multi Trade Technician / Operative or have experience as a Multi Trader in occupied homes.



* Excellent Customer Service skills



* Multi Trade works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floor boards etc.



* Flexible to travel across North West England sites.



* Full Driving License



For more information please apply above or contact Chris Ellis at Wheatstone Solutions