CRM Analyst

Company Profile

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.

Position Summary

The CRM Analyst supports the delivery, configuration, and improvement of business solutions built on Microsoft Dynamics 365 and the Power Platform. Working as part of the CRM and collaboration tools team, this role helps design, customize, and maintain applications using Power Apps, Power Automate, and Power BI, as well as assist with data integrations. The CRM Analyst collaborates with senior developers and business stakeholders to ensure systems meet business needs, improve processes, and provide reliable, user-friendly tools.

Duties And Responsibilities

• Design, develop and implement variety of Power Platform and Dynamics 365 centric solutions.
• Work with Stakeholders and Customers to understand the business needs to properly build out new apps and features. 
• Serve as a subject matter expert in all aspects of Power Platform, including:
  • Collaboration.
  • Business Process Management. 
  • Document Management.
  • Power Apps (Canvas and Model Driven).
  • Power Automate. 
• Collaborate day-to-day with an energetic team of like-minded developers, product managers and others.
• Participate in design, code and test review cycles.
• Identify areas and processes where Microsoft 365, and Power Platform can be better leveraged and facilitate process improvement.
• Quickly learn new technologies, platforms and deliver proof-of-concept solutions and/or prototypes.
• Deliver virtual demos and training sessions of custom workflow solutions to clients upon request.

Qualifications

REQUIRED:

• Bachelor’s degree in Computer Science or equivalent combination of education and experience.
• Minimum 2 years’ experience in the Microsoft Power Platform, Power Apps (Canvas and Model Driven apps), Power Automate, Dynamics 365 Sales Hub, Dynamics 365 Customer Insight Journeys, & Project Operations.
• Minimum 2 years of business systems development, analysis and support experience.
• Must be a U.S. and based in the United States.

DESIRED:

• Integration experience with Azure.
• Minimum 1 year experience of SharePoint interactions with Dynamics 365.
• Microsoft or other technical certifications (such as Dynamics 365 Sales Functional Consultant Associate, Dynamics 365 Marketing Functional Consultant Associate, and Microsoft Certified: Power Platform Functional Consultant Associate)
• JIRA experience 
• Expert knowledge in Object Oriented Principles and Design Patterns
• Expert knowledge in database design and development
• Experience developing software using Agile/Scrum methodology

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS:

• Professional commitment to high quality, and a passion for learning new skills.
• Detail-oriented individual with the ability to rapidly learn new concepts and technologies.
• Strong problem-solving skills, including providing simple solutions to complex situations.
• Must be a strong team player with the ability to communicate and collaborate effectively in a geographically disperse working environment. 
• Must be able to speak and write English with advanced proficiencies and experience speaking with international customers is a plus. 
• Should be able to work independently, as well as on teams, in an agile, global environment.
• Ensures that others involved in a project or effort are kept informed about developments and plans.
• Ensures that regular consistent communication takes place within area of responsibility.
• Candidate should be very much proactive and possess positive attitude. 
• Should be highly self-motivated and strong team player.
• Strong interpersonal skills and independent time management skills. 

Additional Information

This position is Hybrid - Remote and will require commuting to a designated office. Hybrid work schedules are determined by the hiring manager based on business need.

PAY, BENEFITS AND WORK SCHEDULE:

We offer a comprehensive and competitive benefits package. Employee benefits vary by role, however, may include Health and Wellness, Mental Health, Retirement Savings, Life and , Paid Maternity and Parental Leave, Paid Time Off, Tuition Reimbursement, and an Employee Assistance Program.

Equal Opportunity Employer

All qualified candidates will receive consideration for all positions without regard to , , , , (including ), , ,  , veteran status, , genetic information, or other non-merit factors.

How To Apply

Regular full-time employees who apply will be considered along with external candidates. Employees with less than six months with their current position are not eligible to apply for job postings. Please discuss your interest in the position with your current manager/supervisor prior to submitting your completed application. It is highly recommended to apply through the PeopleSoft or Oceanet portals.