Corporate Customer Quality Program Manager

Job DescriptionJob DescriptionJob Title: Corporate Customer Quality Program ManagerLocation: Relocation Required (WA initially; potential future relocation to SC)Hire Type: Direct HirePay Range: $110,000 – $150,000 annually + 15% annual bonus eligibilityWork Model: Onsite with Extensive Travel (50%+ domestic travel to distributors, utilities, and end-user customers)Recruiter Contact: Samantha Marranca | 716-256-1271 | smarranca@imaginestaffing.netNature & Scope:Positional OverviewThe Corporate Customer Quality Program Manager will serve as a customer-facing leader responsible for managing the full end-to-end customer experience—from product ordering and delivery through to end-of-life. This strategic role requires frequent engagement with utility customers, distributors, and auditors to ensure customer satisfaction while driving quality initiatives across the product lifecycle. The position is highly visible, with significant travel requirements and relocation flexibility between Washington and South Carolina as production ramps up.Role & Responsibility:Tasks That Will Lead To Your Success

• Act as a Customer Experience (CX) Manager by engaging with customers proactively to assess product effectiveness and satisfaction, beyond resolving complaints.
• Serve as the primary customer interface for utility customers, distributors, and third-party auditors (factory audits, IPM audits, physical inspections).
• Capture and communicate customer feedback to internal teams, ensuring product and service improvements align with customer expectations.
• Oversee customer touchpoints throughout the lifecycle of the product, ensuring smooth transitions from delivery to end-of-life.
• Collaborate closely with local Customer Quality Engineers (CQEs), aligning strategic direction with tactical execution.
• Partner with internal stakeholders to ensure customer quality standards are met consistently across sites.

Skills & ExperienceQualifications That Will Help You Thrive

• Minimum 7 years of experience in a Quality or Customer-Facing organization.
• Minimum 5 years in Quality Management or Project Management leading large-scale, cross-functional initiatives.
• Certified Quality Engineer (CQE) required.
• Experience handling field failures and complaints.
• Strong knowledge of utility customer requirements and third-party audit processes (factory audits, IPM audits, inspections).
• Excellent interpersonal and communication skills with proven ability to engage high-level customers.
• Ability to balance strategic leadership with tactical execution in partnership with CQEs.
• Lean Six Sigma Green Belt, Black Belt, or equivalent Lean Master/Lean Expert certification strongly .