Controls Engineer

The Customer Support Controls Engineer you will provide TGW customers with a quality technical hotline service. You will ensure all requests are logged within the ticket system, ownership is taken until closure and a professional service is provided at all times.

Other secondary tasks will include but not limited to:

* WCS module testing

* Training delivery to LTS Engineers

* PLC code testing and writing to support U&E business

WHAT YOU’LL BE HANDLING

* Be the go to technical expert for any PLC related issues on a range of sites across Europe and the US

* Provide 24hr * 7 day cover on a rotated shift pattern

* Offer professional telephone support to customers both internal and external

* Manage the hotline ticket system for IT, Facilities and Controls

* Work on ongoing issues to reduce the volume of calls.

* To provide effective communication to senior management and support colleagues.

* Maintain support desk documentation.

* Monitor trends and action plans to prevent issue escalation.

* Escalate problems to the next support level where required and continue to manage the problem until resolved.

* Review and identify common issues raised from reports that need remedial action, either through PLC / WCS teams or additional site training

* Undertake testing of WCS modules in support of the WCS team when required

* Facilitate the remote monitoring of key accounts control systems

* Attend sites during support office hours as required to support project works and training.

* Facilitate the monitoring of hardware for upgrades such as firmware and also highlight any obsolescence to the U&E team.

WHAT YOU’LL NEED

* Extensive Control system experience / knowledge (PLC, IT, Drives, Networks)

* Materials handling / Automation experience either as a controls engineer or an electrically biased maintenance engineer

* Experience programming and modifying code with Siemens TIA and Step 7

* Experience of IT systems support

* Experience dealing directly with customers / end users

* Ability to work as part of a team

* Flexible to travel throughout TGW NE as required

* Electrical engineering qualification