Contract Senior Application Support Engineer
Job DescriptionJob Description
Contract Senior Application Support Engineer
MUST be local to Iselin, NJ, Hybrid Schedule at least 3 days onsite
Responsibilities:
- Providing L1/L2 support coverage.
- Resolving user Inquiries and handling Production Incidents, Root cause Analysis.
- Experienced with Sql, ETL ,Linux, Windows.
- User access reviews, Audit reviews, IDM reviews.
- Help in coordinating/Managing DR flips.
- Supporting Tidal jobs.
- Good to have prior application support experience with any of these. Broadridge apps(Impact, Cognos, BPS, Message Automation) Murex, Smartloan, Loanet.
Skills:
- Years of Exp : 10-14 yrs in Application support.
- Supporting applications under Market Operations Support group.
- Experience with settlement, collateral and reg reporting(FI/EQ) and derivatives product.
- Working with various vendors to support different applications.
- Experience with Broadridge apps(Impact, Cognos, BPS, Message Automation).
- Experience with Loanet, Global one application.
- Ability to multitask several ongoing issues.
- Experienced in Linux, Sql DB.
- Strong written and verbal communication skills.
- Resolving user queries from business users.
- Picking up prod Incidents, Tidal Job failure tickets troubleshooting them and resolving them.
- Documenting and maintaining support knowledge share on Confluence.
- Working on data review by Audit teams, IDM team.
- Running reports for business users by querying DB.
Education:
- Bachelor's in computer science, Information systems or similar field.