Construction Operations Manager in San Francisco

Job DescriptionJob DescriptionSalary: $125,000-$140,00

We are seeking an experienced and driven Operations Manager to lead our fire protection business, overseeing daily operations, field teams, and customer service. This role is responsible for ensuring high-quality service delivery across inspections, repairs, and installations while driving efficiency, accountability, and growth.The ideal candidate has experience in fire protection, life safety, fire escapes or service-based industries and is comfortable managing both field technicians and office operations. Candidates holding a General Class B license is desirable.

Key Responsibilities

Operations & Team Leadership

• Manage and lead field technicians and office staff
• Schedule and oversee inspections, service, and repair work
• Ensure work is completed on time, on budget, and to code
• Set clear expectations and hold team members accountable

Customer Service & Relationships

• Maintain strong relationships with customers, property managers, and contractors
• Address customer concerns and ensure a high level of service
• Support the team in identifying additional service or repair opportunities

Financial & Performance Management

• Monitor revenue, job profitability, and labor efficiency
• Review and approve estimates, proposals, and invoices
• Drive performance to meet company growth and financial goals

Compliance & Quality Control

• Ensure all work meets NFPA standards and local codes
• Maintain proper documentation and inspection records
• Conduct quality checks and field audits

Process Improvement

• Identify and implement improvements in workflow, scheduling, and systems
• Support and enforce use of platforms such as ServiceTrade, NetSuite, or Sage
• Improve team productivity and operational efficiency

Qualifications

• Experience in fire protection, construction, HVAC, or service-based operations preferable
• Proven experience managing field teams and operations
• Strong understanding of inspections, service workflows, and compliance
• Experience with ServiceTrade or similar field service software
• Familiarity with ERP systems (NetSuite, Sage, etc.)
• Strong leadership, communication, and organizational skills
• General Contractor Class B License holder is a benefit

Key Traits for Success

• Strong leadership and accountability mindset
• Results-driven and performance-focused
• Excellent problem-solving ability
• Customer-first mentality
• Ability to manage both people and processes

Benefits:Commercial Fire Protection is pleased to offer a compensation package which includes:Competitive hourly rate, company paid medical & dental, vision,401k, life insurance, paid time off and holidays, supportive team environment, iPad, company vehicle & gas card,tuition reimbursement, and career advancement opportunities.

All qualified applicants to Commercial Fire Protection are considered for employment without regard to , , , , , , , , , veteran's status or any other protected characteristic.