Computer User Support Specialist - Field Office

Job DescriptionJob Description

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

Job Summary:

As part of the CASTLE-NET program, the Field Office Support Lead oversees the deployment of technicians to perform IT infrastructure and end-user device wellness checks at field offices and remote locations. This role involves organizing, training, and managing a team of Field Office Technicians to ensure successful execution of support operations. The ideal candidate will have strong IT support experience, excellent communication skills, and the ability to manage multiple tasks efficiently. This is a remote, full-time position.

Key Responsibilities:

• Lead and coordinate field technician teams for on-site IT wellness checks.
• Train and mentor support staff to ensure consistent service delivery.
• Manage scheduling, task assignments, and performance tracking.
• Troubleshoot and resolve IT issues related to hardware, software, and networking.
• Utilize remote support tools and ticketing systems to manage incidents.
• Ensure compliance with USACE IT policies and procedures.
• Maintain documentation and reporting for field support activities.

Qualifications by Level:Junior Level:

• Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.
• Good technical knowledge of hardware, software, and network troubleshooting.
• Experience with IT equipment setup and maintenance.
• Familiarity with remote support tools and ticketing systems.
• Willingness to travel to field locations.
• : CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.
• • Active Secret Clearane Required

Journeyman Level:

• Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.
• Minimum 4 years of experience in IT and/or field/user support roles.
• Strong technical knowledge and troubleshooting skills.
• Proficient in remote support tools and ticketing systems.
• Willingness to travel to field locations.
• : CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.
• • Active Secret Clearane Required

Senior Level:

• Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.
• Minimum 8 years of experience in IT and/or field/user support roles.
• Excellent technical knowledge and leadership skills.
• Proficient in remote support tools and ticketing systems.
• Willingness to travel to field locations.
• : CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.
• • Active Secret Clearane Required

Compensation & Benefits:

• Salary: Based on level (see below)
• Paid Time Off: 15 days PTO annually
• Holidays: 11 paid federal holidays
• Retirement: 401(k) with company match
• Health Coverage: Comprehensive medical, dental, and vision insurance

Salary Range:

• Junior: $50,000 – $55,000 annually
• Journeyman: $55,000 – $65,000 annually
• Senior: $65,000 – $80,000 annually

Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to , , , , , , protected veteran status, status, , or expression, marital status, genetic information, or any other characteristic protected by law.