Community Manager On-site Affordable Housing

Job DescriptionJob Description

***We’re hiring Community Managers for multiple LIHTC and PSH properties across Santa Ana and Costa Mesa, CA. Onsite units may be available!***

About Quality Management Group:

We manage communities and living spaces that are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.

Our mission is to empower our employees to serve, to build a place where people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.

What We Offer:

At Quality Management Group, you'll join an organization that prioritizes integrity, innovation, teamwork, and excellence. Our positive, supportive environment promotes professional development and provides comprehensive resources to help you thrive personally and professionally.

• Free Onsite Apartment: Live rent-free onsite for the duration of your employment.
• Multiple Opportunities: Openings available at several communities throughout North Orange County
• Career Advancement: Expand your professional expertise and growth opportunities within affordable housing management.
• Healthy Work-Life Balance: Generous paid time off and a respectful, supportive team culture.
• Outstanding Benefits: Comprehensive medical, dental, vision, life insurance, 401(k) with employer matching, and an Employee Assistance Program.
• Collaborative Atmosphere: Be part of a team-driven environment focused on solving challenges, efficiency, and ongoing improvement.

About the Role:

Quality Management Group seeks a skilled and dedicated Onsite Community Manager for our affordable housing community in the North Orange County area. In this vital position, you will be responsible for overall property operations, regulatory compliance, and fostering positive resident relations. As the Community Manager, you will live onsite and play a key role in maintaining high occupancy, resident satisfaction, and operational excellence.

If you are a reliable, proactive professional with experience in property management or affordable housing, we invite you to join our mission-driven team and help us provide exceptional living environments for our !

What You'll Do:

Leadership, Administration & Oversight

• Lead the overall administration, compliance, and maintenance of the property, striving to maintain full occupancy.
• Proactively represent Quality Management Group and build positive relationships within the community.
• Establish and maintain professional relationships with property ownership and supportive service agencies.
• Supervise and direct on-site staff (1–3 personnel and/or temporary resources), as well as oversee vendors, office staff, and maintenance teams.
• Lead property meetings and collaborate closely with case managers, partnering agencies, and program staff.
• Prepare and serve incident reports, warnings, and lease violation notices (with supervisor review and approval).
• Meet regularly with Regional or Senior Community Managers to ensure tenant legal matters are handled and all notices are compliant.
• Communicate consistently with regional management and service coordinators on resident quality-of-life issues; coordinate meetings with onsite service staff weekly or biweekly.
• Ensure the safety and security of the building, including daily review of electronic monitoring systems and prompt investigation of property incidents.
• Manage all building keys, including distribution and reclamation (doors and elevators).
• Coordinate regular site inspections and promptly report any exterior or interior conditions requiring maintenance.

Direct Service and Support

• Collaborate with social service agencies to address tenant issues and coordinate tenant activities.
• Provide instruction to new and existing tenants on house rules, apartment maintenance, and proper use of community amenities such as the community room and laundry facilities.
• Maintain regularly scheduled hours of availability for tenants, vendors, staff, and external service agencies.
• Collect monthly rent payments and accurately log them into property management software.
• Conduct regular cleanliness inspections, identify needed repairs, and ensure prompt attention to minor maintenance and common area cleaning tasks.

Documentation and Data Collection

• Distribute and collect apartment applications, verify completeness and accuracy, and track all documents in Yardi as required.
• Show available units to prospective ; input and monitor application dates and statuses daily.
• Prepare lease agreements and necessary attachments; accept deposits and first month’s rent for all new tenants.
• Verify applicant and tenant income to ensure compliance with all building and regulatory requirements.
• Complete Tenant Income Certifications and all other required forms for building investors and regulatory agencies.
• Oversee the annual recertification process for all .
• Manage all aspects of move-ins, move-outs, and related resident actions.
• Maintain accurate rent collection records; compile and process rent changes and increases.
• Prepare and submit weekly status and vacancy reports to Regional and Senior Community Managers.
• Log petty cash receipts and maintain detailed financial records.
• Remain current on Tax Credit, HUD, and all relevant management policies and procedures.
• Maintain accurate and organized tenant data files in property management software.
• Collect and process 504 requests for reasonable accommodations and modifications.
• Assist with regulatory agency and investor inspections, as well as file reviews, as needed.

What we’re looking for:

Skills

• High school diploma or GED required; Associate or Bachelor’s degree .
• Minimum 2 years of property management experience required; supportive or affordable housing experience strongly .
• At least 2 years of supervisory or leadership experience.
• Experience with Project-Based Section 8, Tax Credit, or HUD programs .
• Prior experience working with individuals experiencing mental health issues or homelessness is strongly .
• Knowledge of fair housing laws and compliance regulations required.
• Experience with Yardi property management software highly .
• Certified Occupancy Specialist (COS) designation or similar training is a plus.
• Strong financial management skills, including budgeting and reporting.
• Excellent verbal and written English communication skills; bilingual in Spanish (depending on property needs).
• Proficient computer skills including Outlook, Word, Excel, and internet use.
• Valid driver’s license and auto insurance required for company-related travel.
• Authorized to work in the United States and willing to live onsite as a condition of employment.

Essential Skills

• Exceptional customer service and interpersonal skills; able to professionally interact with diverse individuals at all levels.
• Clear, professional communication (verbal and written) including diplomacy and discretion.
• Proven ability to hold and staff accountable in a positive and respectful manner.
• Strong organizational, project management, and time management skills; ability to prioritize, delegate effectively, and manage multiple tasks efficiently.
• Effective leadership skills, with the ability to motivate, mentor, and guide team members.
• Capability to handle high-stress situations professionally and calmly.
• Proactive, self-motivated, and demonstrates professionalism, integrity, confidentiality, and initiative consistently.
• Ability to thrive in a fast-paced, collaborative, deadline-oriented environment, with meticulous attention to detail.
• Strong passion and understanding of the affordable housing/property management industry and commitment to our organizational mission

Physical Demands

• Requires 5-7 hours daily of sitting, reading, and computer use, with 1-3 hours daily walking throughout the property.
• Frequent use of hands for typing, computer operation, and standard office tasks.
• Occasionally involves bending, reaching, kneeling, crouching, stooping, twisting, pushing, pulling, grasping, balancing, crawling, and stair climbing.
• Regularly lifts or moves items weighing up to 30 pounds.
• Requires sufficient vision (close, distance, , peripheral, depth perception, and focus adjustment).
• Adequate hearing and verbal skills necessary for effective in-person and telephone communications with , employees, vendors, and external partners.

Work Environment

The work environment characteristics described here represent those encountered by an employee while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. The role is performed primarily indoors in an office setting but regularly involves exposure to outdoor weather conditions, including warm, hot, or cold temperatures depending on the season. The noise level within the work environment is generally moderate.

Ready to Make an Impact?

Join Quality Management Group in North Orange County, where your skills and passion can genuinely improve communities and transform lives. Apply today to become a vital part of our mission-driven team!

Quality Management Group is an equal opportunity employer. All qualified candidates will receive consideration without regard to , , , , , , , , or protected veteran status.