Communications Project Manager in Jackson

Job DescriptionJob Description

Project Manager – Digital Communications & Technical Documentation

Job Summary

We are seeking an experienced professional to support agency projects, digital communications, technical documentation, and information governance. This role will coordinate cross-functional initiatives, develop digital content, maintain document repositories, and support federal compliance requirements for a Comprehensive Child Welfare Information System (CCWIS).

Responsibilities

• Coordinate projects, timelines, resources, meetings, and communications across agency divisions.
• Create digital and print materials, including presentations, infographics, websites, and social media content.
• Develop technical documentation, user guides, training materials, and operational procedures.
• Manage document repositories, version control, and file management standards using SharePoint, Smartsheet, and related tools.
• Lead a statewide document-scanning initiative in coordination with an external vendor.
• Prepare and maintain federal CCWIS documentation, including APDs and OAPDs, and support audits and compliance reviews.
• Ensure digital content meets accessibility standards, including WCAG, and recommend improvements to user experience.

Required Qualifications

• Bachelor's degree or higher in Information Services, Communications, English, or a related field.
• 7+ years of experience in communications, documentation, project coordination, or process improvement.
• 5–7 years of experience in graphic design, digital media, information systems, technology projects, UX design, or accessibility standards.
• Strong writing, editing, organizational, and project management skills.
• Proficiency in Microsoft Office, Adobe Creative Cloud, SharePoint, Teams, Smartsheet, Workfront, Confluence, Lucidchart, Google Workspace, and SAP Business Network.

Qualifications

• Experience with child welfare communications or technology systems.
• Knowledge of CCWIS requirements, federal compliance documentation, and document management processes.