Commercial Service Manager in Dallas

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Job DescriptionJob Description

Our client, a trusted leader in commercial property services for over 25 years, is seeking a driven Commercial Service Manager to join their high‐performing team. As a Commercial Service Manager, you’ll be the driving force behind seamless communication between clients and service teams—delivering smart, customized maintenance solutions while ensuring every property need is met with precision and care. If you're a proactive leader with a background in commercial property management who thrives in a fast-paced environment and values client satisfaction, we encourage you to apply and explore how you can grow with us.

Job Summary

The Commercial Service Manager is responsible for generating inspection reports, emphasizing identified concerns, and recommending additional maintenance services as necessary. Upholding exceptional service standards, fostering internal and external relationships, motivating team members, and ensuring outstanding customer experiences are paramount responsibilities of this role.

Responsibilities

• Cultivate and nurture trusted relationships with client prospects through strategic identification of referral sources, networking initiatives, and leveraging existing client connections. Propose tailored solutions to address client needs effectively.
• Participate in onboarding sessions for new accounts, contributing to the development of comprehensive maintenance plans following the determination of service scopes. Conduct property walkthroughs, providing reassurance to field staff and ensuring adherence to service commitments.
• Achieve monthly Key Performance Indicator (KPI) targets across all designated categories, including proposals, service tickets, inspections, and any future performance metrics outlined by the company.
• Serve as the primary liaison between clients and internal teams, ensuring seamless communication and responsiveness, potentially extending support beyond standard business hours.
• Gain a deep understanding of client requirements and conduct property tours to identify maintenance and liability opportunities, subsequently proposing relevant services to clients.
• Conduct routine inspections of assigned properties, documenting findings and recommendations to active and potential clients in the form of proposal, email, and or service ticket.
• Present and negotiate acceptance of approved tag work and proposals with clients.
• Develop comprehensive project proposals for client initiatives, collaborating closely with Business Development and management teams to enhance service offerings.
• Coordinate with Operations for project updates and communicate effectively with clients to address concerns and provide updates on ongoing property activities.
• Identify opportunities to upsell recurring maintenance services and service tag work to active, prospective, and inactive clients.

Qualifications

• Minimum of two years of experience in key account management.
• Proven track record in sales and providing tailored solutions based on customer building maintenance needs.
• Exceptional communication and interpersonal skills, with the ability to engage professionals across all organizational levels.
• Strong leadership abilities, coupled with effective time management and organizational prowess.
• Proficiency in problem-solving and negotiation techniques.
• Familiarity with Microsoft Office suite, particularly Excel, and adeptness in utilizing mobile devices.
• Associate degree in business, sales, or a related field .
• Possession of a clear driving record (Motor Vehicle Record required).

Company DescriptionSovranHR partners with small and mid‐sized businesses to deliver strategic, people‐focused HR services that drive performance and strengthen workplace culture. From talent acquisition and compliance to employee development and organizational planning, we provide customized solutions that align with each client’s goals. Our work is rooted in integrity, collaboration, and a passion for making a lasting difference for the organizations and people we serve.Company DescriptionSovranHR partners with small and mid‐sized businesses to deliver strategic, people‐focused HR services that drive performance and strengthen workplace culture. From talent acquisition and compliance to employee development and organizational planning, we provide customized solutions that align with each client’s goals. Our work is rooted in integrity, collaboration, and a passion for making a lasting difference for the organizations and people we serve.

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