Commercial Manager

Job Description

Job Title

Commercial Manager

Department

Sales & Operations

Reports to

Regional Operations Manager – Leicester Group

Location

Leicester site

Direct reports

Customer Service team (8)

The Role:

To ensure customer margin is maximised in Leicester site, provide commercial support to customer projects including the sales and customer service organisations and manage day to day operations. This role is a site-based role and will hold overall leadership responsibility for the customer service team, driving excellence and continuous improvement.

Key Responsibilities:

• To review account profitability and support activities to increase margin and reduce cost
• Full ownership of the leadership and performance of the site customer service team ensuring customers services act effectively to maximise customer margin opportunities
• To own and control estimates and their analysis to support cost versus actual processes, drive weekly and monthly reviews
• To support new projects and products from a commercial view
• To ensure customer contracts are in place ensuring best in class commercial governance
• Managing and controlling finished goods and aged stocks
• To drive account profitability and margin improvement
• To help ensure quotes and prices are controlled and customers are given best in class responses.
• To ensure commercial issues are resolved in a timely manner
• To ensure key customers are provided KBI’s reports on a monthly basis
• To support sales in winning new business that can maximise margin at a site level
• Manage and control risk stocking
• Work with the divisional commercial team to ensure margin opportunities are exploited, pricing is consistent and accurate commercial information is relayed to site and the division.
• Effectively manage factory overload situations by utilising the Group and external suppliers to ensure the factory plan achieves all customer commitments.
• Any other duties reasonably requested

Experience, skills, education and qualifications required:

• C. 3 years (small site) to C. 5 years (large site) of relevant sales management experience.
• Experience of a manufacturing environment.
• Budget management.
• Selling skills.
• Communication/presentation skills.
• Negotiation skills.
• Customer relations skills.
• Commercial/financial awareness.
• Good knowledge of the business/manufacturing process/information systems.