Commercial Lines Account Manager

Job DescriptionJob Description

About Lighthouse Agency

At Lighthouse Agency, we don't just sell insurance we educate, protect, and build lasting relationships. As a proudly independent agency licensed in Ohio, Indiana, Kentucky, and Tennessee, we represent multiple carriers and focus on providing risk management solutions to small and mid-sized businesses.

Our core philosophy is to take care of our team and we believe they will in turn take care of our clients: with honesty, support, and a strong sense of family. We foster a workplace where professional growth and personal well-being go hand in hand.

Position Summary

As a Commercial Lines Account Manager, you will be the cornerstone of client service for our business insurance customers. Whether you're new to insurance or bring years of experience, you'll be part of a team that takes an educational approach with clients and a mentoring approach with teammates.

Your role will focus on managing a book of commercial accounts handling everything from policy servicing and renewals to client communication and claims follow-up. Youll collaborate with producers, carriers, and underwriters to provide a high standard of service and help clients truly understand their coverage.

Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Responsibilities

Manage and service commercial lines accounts (small and mid-sized business clients)

Handle renewals, endorsements, certificates, audits, and billing inquiries

Educate clients on policy coverages and risk management practices

Work closely with producers on new business and account retention

Maintain accurate and organized records in the agency management system

Follow up on claims and assist clients through the process

Communicate regularly with carriers and clients to ensure timely policy processing

Stay current on industry trends, products, and continuing education

Requirements

Experience in commercial lines servicing or customer service in insurance

Property & Casualty License (or ability to obtain within 90 days)

Strong communication and organizational skills

Comfortable with Office 365, agency management systems, and modern digital tools

Willingness to learn and grow in a team environment