Service Manager - Commercial Boilers

Job DescriptionJob DescriptionCommercial Boiler Service ManagerLocation: Mesa AZCompensation: $80-100K base salary depending on experience

We’re a fast-paced company in the plumbing industry looking for a skilled Commercial Boiler Service Manager to support our growing operations. This role is key to ensuring seamless communication between clients, field technicians, and internal departments. We’re seeking someone who thrives on organization, communicates clearly and professionally, and understands the day-to-day workflow of commercial HVAC and plumbing service work including boilers.

What You’ll Do

• Field incoming calls from clients, gather job details, and schedule service visits

• Troubleshoot issues over the phone, send technician if deemed necessary

• Place outgoing calls to confirm details, relay updates, and coordinate scheduling

• Work closely with technicians, warehouse, and parts team to prep for service appointments

• Make sure tools, equipment, and materials are available before techs are dispatched

• Respond to emails promptly and keep customers updated on job timing

• Learn internal scheduling procedures and job workflows across service categories

• Proactively reach out to clients with updates, changes, or service time windows

• Take initiative to create a smooth, hassle-free customer experience

• Handle customer concerns with empathy and resolution-focused thinking

• Help manage parts orders and track inventory alongside warehouse and purchasing

What You Bring

• 3+ years of experience working as a dispatcher or technician on commercial boilers required

• Solid understanding of HVAC/mechanical systems including commercial boilers

• Familiar with standard codes, compliance rules, and safe practices

• Top-notch written and spoken communication -you’re comfortable speaking with customers, vendors, and crew

• Highly organized, able to juggle multiple requests and keep things moving

• Comfortable with scheduling platforms and standard office tools (Microsoft Office, email systems, CRM platforms like HubSpot)

• Strong attention to detail

Benefits & Compensation

• Base salary: $80-100K per year (based on experience)

• Health, Dental, and Vision Insurance

• Paid Time Off and company-recognized holidays

• Opportunities for professional growth and advancement

• Supportive team culture with a focus on service excellence