Commercial HVAC Field Service Manager

Job DescriptionJob Description

Seeking an experienced Commercial HVAC Field Service Manager to lead and oversee all aspects of HVAC service operations. The ideal candidate will have a strong background in commercial HVAC systems, exceptional leadership skills, and a commitment to delivering top-tier customer service. This role plays a critical part in ensuring timely, efficient, and high-quality service delivery, while also mentoring and managing a team of technicians.

The ideal candidate has 7-15 years of Commercial HVAC Field Service Manager experience and is looking to join a growing company.

The position is paying up to $160K and the company would like to interview ASAP.

Key Responsibilities:

Leadership & Operations:

• Oversee daily operations of the service department, ensuring efficiency and adherence to safety and compliance standards.
• Directly manage Lead Technicians and Field Supervisors across HVAC and related trade services (Electrical, Plumbing, General Services).
• Dispatch technicians to service calls and projects in a timely and strategic manner.
• Conduct site visits to evaluate technician performance and customer satisfaction.
• Respond to escalated customer issues and ensure they are resolved quickly and professionally.
• Train and develop technicians in both field and office settings (including safety, technical skills, and documentation).
• Monitor service metrics and labor costs, ensuring goals are met and labor is controlled.
• Support overflow service calls and assist with installations as needed based on workload.

Customer Relations & Business Support:

• Act as the primary point of contact for customer inquiries and concerns.
• Collaborate with sales and account management teams to support upselling and client retention.
• Assist in estimating, quoting, and reviewing project requirements.
• Work with teams to address and resolve client issues.
• Ensure all customer service efforts reflect a commitment to quality and professionalism.

Administrative & Team Support:

• Coordinate hiring efforts.
• Support HR with technician attendance tracking and performance documentation.
• Manage and maintain branch vehicle fleet (safety, maintenance, paperwork, tool inventory).
• Enforce company policies and, when necessary, support HR in managing disciplinary actions.
• Help build and maintain vendor and subcontractor databases.

Qualifications:

• Minimum 7 years of hands-on experience in Commercial HVAC field service.
• Previous experience in a management or supervisory role within the HVAC or mechanical trades.
• Strong understanding of advanced HVAC, refrigeration, and heating principles.
• Valid driver’s license and clean driving record.
• Experience in dispatching, project quoting, and cost control.
• Excellent verbal, written, and interpersonal communication skills.
• Proficient in basic technology tools for communication and documentation.
• Customer-first mindset with a proactive approach to problem-solving.
• Prior sales or account management experience is a plus.

Working Conditions:

• This position includes both office and field work as needed.
• Must be available to respond to emergency service calls 24/7 (unless alternate coverage is arranged).
• Occasional evening or weekend work may be required.

Company DescriptionThe Bachrach Group LTD. (TBG) has been building better workforces with extraordinary talent based on specific functional experience, one position at a time, for nearly 50 years. Our commitment to sourcing top-notch talent has made us leaders in both staffing and executive search.Company DescriptionThe Bachrach Group LTD. (TBG) has been building better workforces with extraordinary talent based on specific functional experience, one position at a time, for nearly 50 years. Our commitment to sourcing top-notch talent has made us leaders in both staffing and executive search.