CNC Field Service Engineer

Job DescriptionJob Description

Position Overview

A well-established provider of precision CNC machine tools and automation systems is seeking a Senior Service Technician to support customers in the field. This role involves hands-on installation, troubleshooting, maintenance, and repair of CNC machinery, as well as mentoring junior technicians and ensuring top-tier customer support.

The ideal candidate is a highly skilled technician with strong electrical and mechanical capabilities, extensive CNC experience, and a passion for solving complex machine issues. This position requires frequent travel to customer sites and a commitment to technical excellence and safety.

What We Offer

• Long-term organizational stability and continued growth
• Competitive compensation
• Comprehensive benefits including:
• Medical insurance
• 401(k)
• Paid vacation and holidays
• Sick leave
• Tuition assistance

Key Responsibilities

• Advanced Troubleshooting & Repair
  Diagnose and resolve complex issues in CNC machines involving mechanical, electrical, pneumatic, hydraulic, and software systems.
• Machine Installation & Commissioning
  Oversee full installation of CNC equipment, including calibration, leveling, alignment, and integration into production environments.
• Preventive Maintenance
  Develop and carry out preventive maintenance routines to maximize machine lifespan and performance.
• Mentorship & Training
  Guide and support junior technicians (Level 1 and 2), sharing best practices and troubleshooting techniques.
• Customer Support & Consultation
  Serve as a technical resource for customers, recommending machine upgrades, operational improvements, and support solutions.
• CNC Software & Controls
  Program and troubleshoot major control systems such as Fanuc, Siemens, Mazak, and Heidenhain. Perform firmware and software updates as needed.
• Documentation & Feedback
  Maintain detailed service logs and diagnostic reports, and share insights with engineering and technical teams for product improvement.
• Emergency Response
  Provide timely responses to urgent service needs, minimizing downtime at customer facilities.
• Compliance & Safety
  Ensure strict adherence to safety standards, industry regulations, and customer-specific protocols during all service activities.

Requirements & Qualifications

• Strong knowledge of CNC machinery operation, electrical schematics, and mechanical systems
• Proficient in troubleshooting and programming control systems: Fanuc, Siemens, Mazak, Heidenhain
• Familiarity with servo motors, drives, PLCs, and industrial automation
• Experience with laser calibration, ball bar testing, and precision alignment
• Excellent communication skills for customer interaction, documentation, and team collaboration
• Proven ability to mentor and lead field service projects

Education & Experience

• Associate’s or Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering, or equivalent hands-on experience
• 8–10 years of experience in CNC service and repair, with a strong focus on diagnostics and troubleshooting
• Solid electrical background with the ability to read and interpret schematics and technical drawings
• Experience training customers on machine operation and maintenance

Travel Requirements

• Up to 60% travel, including overnight stays as required
• Frequent visits to customer sites within assigned territory
• Must have reliable transportation and a clean driving record

Physical Requirements

• Ability to lift up to 50 lbs
• Comfortable performing physical tasks including bending, twisting, crawling, and climbing step ladders (up to 8 feet)
• Capable of driving to job sites daily