MSP Client Systems Engineer

Job DescriptionJob DescriptionBenefits:

• Bonus based on performance
• Dental insurance
• Health insurance
• Profit sharing
• Training & development
• Vision insurance
• Paid time off

Company Overview


At TeamLogic IT, we thrive on solving complex challenges and delivering smart solutions in a fast-paced, ever-advancing industry. Our local team is backed by a nationwide network of hundreds of technicians, combining personalized client service with the strength of a larger organization.

Were looking for professionals who not only bring technical expertise, but also demonstrate integrity, accountability, and commitment the same qualities our clients rely on us for every day.

Core Values

• Compassionate We care about our clients success.
• Personalized We deliver solutions tailored to customer needs.
• Commitment We see every challenge through to completion.
• Security We earn trust by managing technology assets responsibly.
• Reliability We respond with urgency and consistency.
• Excellence We use our expertise and experience to deliver results.
• Servanthood We serve clients, colleagues, and community with care.
  
  

Position Summary


The Client System Engineer ensures reliable system operations so end users can focus on their business. This role blends technical skill with a consultative approach, serving as a trusted advisor to clients while providing responsive support.

Key Responsibilities

• Act as a client consultant, supporting technology strategy, security, and investment planning.
• Provide courteous, timely support via phone, portal, and email.
• Provision and configure systems for new hires.
• Prioritize and resolve incidents per SLA processes.
• Use remote tools/diagnostics; perform hands-on fixes when required.
• Install/configure hardware and software across desktops, servers, and networks.
• Manage antivirus tools, including remediation of vulnerabilities.
• Administer servers via Active Directory, DNS, DHCP, File & Print.
• Perform preventative maintenance and automation deployment via RMM.
• Establish strong relationships with colleagues and clients.
• Travel locally to client sites as needed.
• Uphold company safety and security standards.
  
  

Requirements

• 35 years of system administration and end-user support/consulting.
• Prior Managed Services Provider (MSP) experience .
• Microsoft 365 administration (Entra & Intune a plus).
• Experience with Windows desktop/server OS (7, 10, 20082016) and macOS.
• Valid drivers license and ability to serve clients in West Michigan.
• Demonstrated reliability, accountability, and follow-through.
  
  

• Active Directory and networking knowledge.
• NinjaOne RMM and Autotask PSA (or equivalent).
• Microsoft, CompTIA A+, or Network+ certifications.
  
  

Why Join TeamLogic IT?


Were a collaborative, client-first team that takes pride in our professionalism and results. Youll find a culture that values continuous learning, shared success, and the satisfaction of knowing your expertise directly impacts clients growth and security.