Client Support Representative (Hybrid) in Charlotte

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Job DescriptionJob Description

SUMMARY: The Client Support Specialist provides efficient and timely administrative support for our clients and business operations in a friendly, courteous, and professional manner while focusing on a superior client experience with each interaction.

DUTIES AND RESPONSIBILITIES:

• Monitor the support email and main phone line, responding or redirecting inquiries as appropriate.
• Communicate promptly and professionally with clients, visitors, and employees via phone, email, and in person.
• Provide outstanding customer service; maintaining a polite, helpful, and professional manner.
• Identify common problems and escalate them to management, along with possible suggestions for improvement; share customer feedback so that services can be improved.
• Respect client and neutral confidentiality at all times.

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QUALIFICATIONS:

• 4 years’ experience in office administration, with 2 years’ customer service experience in the hospitality, healthcare, or legal industry .
• Paralegal certification OR 2-5 years’ experience working in the legal profession .
• Proficient and competent in technology systems, specific skills in Microsoft Office Suite, Slack, Zoom, and Dropbox. NetSuite experience desirable.

Company DescriptionFor twenty-five years, Miles Mediation & Arbitration has been shaping the alternative dispute resolution (ADR) industry with our comprehensive professional services model that combines the expertise of our highly skilled, diverse panel of neutrals with an unparalleled level of client support to guide and empower parties to fair, timely, and cost-effective resolution regardless of case size, specialization, or complexity.Company DescriptionFor twenty-five years, Miles Mediation & Arbitration has been shaping the alternative dispute resolution (ADR) industry with our comprehensive professional services model that combines the expertise of our highly skilled, diverse panel of neutrals with an unparalleled level of client support to guide and empower parties to fair, timely, and cost-effective resolution regardless of case size, specialization, or complexity.

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