Client Services & Systems Analyst in Chicago

Job Description

Overview

We’re partnering with our client, a healthcare organization based in Chicago, that works with a range of partners to support the coordination and execution of complex, multi-party initiatives focused on improving access, efficiency, and overall delivery outcomes.

They are seeking a Client Services & Systems Analyst to join their growing team. This role supports day-to-day client deliverables, helps maintain accuracy across internal systems, and ensures smooth coordination between internal teams and external partners.

This is a detail-oriented position best suited for someone who enjoys structured work, problem-solving through operational challenges, and keeping multiple moving parts organized in a fast-paced environment.

Key Responsibilities

• Assist in setting up and maintaining client-facing workflows within internal systems
• Partner with internal teams to ensure timely execution of ongoing deliverables
• Monitor activity and flag discrepancies, issues, or areas requiring attention
• Manage escalated inquiries from internal stakeholders and external partners through resolution
• Prepare recurring reporting summaries on a weekly and monthly basis
• Support communication with external partners and track incoming requests through completion
• Coordinate updates across external networks, including onboarding, offboarding, and status tracking
• Maintain and refine internal documentation and support SOP improvements
• Help ensure data accuracy across systems and reporting outputs
• Contribute to process enhancements and assist with ad hoc initiatives as needed

Qualifications

• 1–3 years of experience in client services, coordination, operations, or a related field
• Bachelor’s degree required
• Strong attention to detail with a high standard for accuracy and quality
• Ability to independently troubleshoot and resolve issues
• Strong organizational and multitasking skills
• Comfort working in Excel and/or CRM or reporting systems (Salesforce experience is a plus)
• Strong written and verbal communication skills
• Ability to work cross-functionally with internal and external stakeholders
• Proactive, accountable, and comfortable in a fast-paced environment

What This Role Offers

• Exposure to complex, multi-stakeholder workflows in a highly collaborative environment
• Opportunity to work closely with internal teams and external partners
• High-visibility role where execution and accuracy directly impact outcomes
• Strong foundation for long-term growth in client services, coordination, or operations-focused roles

The Equus Group is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or any other employment practices for reasons of , , , , , , , marital or veteran status, , or any other legally protected status.