Client Response Specialist - Personal Injury Firm in Newport Beach

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Job DescriptionJob Description

Are you a charismatic, results-driven professional with a passion for helping others? Do you thrive in fast-paced environments and love being the first point of contact in a high-volume setting? If so, we’d love to meet you!

We’re a rapidly growing Personal Injury Law Firm seeking a Bilingual Intake Call Center Representative to join our high-performing team in Newport Beach. This role is ideal for someone who excels in communication, is detail-oriented, and enjoys helping people navigate difficult moments with empathy and professionalism.

This position is full time, on-site with a flex schedule, requiring occasional weekend shifts.

Current Shift Options:

• 10:00AM - 7:00PM
• 11:00AM - 8:00PM
• 12:00PM - 9:00PM
• 1:00PM - 10:00PM

What You’ll Do

• Serve as the first point of contact for potential clients via phone, email, and online inquiries
• Conduct initial consultations to assess case eligibility based on firm criteria
• Accurately collect and document sensitive client information in our case management system
• Provide clear, compassionate communication and address questions about our services
• Support marketing efforts through follow-ups and lead tracking
• Assist with general administrative tasks as needed
• Maintain strict confidentiality and adhere to ethical standards

What We’re Looking For

• Bilingual in Spanish is a strong plus

• Experience in a high-volume call center or customer-facing role (sales, hospitality, or legal intake )
• Excellent verbal and written communication skills
• Strong phone etiquette and interpersonal skills
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• High attention to detail and organizational skills
• Positive attitude, strong work ethic, and a team-oriented mindset
• Availability for morning, evening, and weekend shifts

Physical Requirements

• Ability to work in a standard office setting with regular use of computers and phones
• Must be able to sit for extended periods, occasionally stand, walk, bend, or lift up to 25 lbs
• Manual dexterity to operate office equipment and input data efficiently

What We Offer

• This position is sales-driven and performance-based. It offers a base salary ranging from $23 to $28 per hour, with the potential to earn additional income through bonuses.

• Full benefits package including medical, dental, and vision insurance
• Paid holidays and PTO

• 401(k) with employer match

• A collaborative, mission-driven team environment with growth opportunities

If you're ready to be part of a purpose-driven team and help clients when they need it most, apply today—we can’t wait to connect with you!

Company DescriptionSweet James is a renowned law firm dedicated to providing exceptional legal services. Our team is driven by a commitment to excellence, client satisfaction, and continuous improvement. Joining Sweet James means becoming part of a dynamic and collaborative work environment where your skills and contributions are valued and where there are endless opportunities for growth if you invest in your self growth.Company DescriptionSweet James is a renowned law firm dedicated to providing exceptional legal services. Our team is driven by a commitment to excellence, client satisfaction, and continuous improvement. Joining Sweet James means becoming part of a dynamic and collaborative work environment where your skills and contributions are valued and where there are endless opportunities for growth if you invest in your self growth.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.