Client Operations Manager

Job Description

About the Company:

ReferWell is a health tech company transforming access to care and elevating patient engagement. The company’s cutting-edge Perfect Match℠ scheduling platform and unique care navigation services eliminate administrative complexities for health plans and providers, seamlessly connecting patients with the care they need to ensure they get on and stay on their healthcare journey. Based in Stamford, Connecticut, ReferWell partners with and regional health plans and providers responsible for over 10 million covered lives.

About the Role:

We’re looking for a Client Operations Manager to manage the success of our enterprise clients. This role involves overseeing client onboarding, ensuring system adoption, autonomously resolving issues, and providing ongoing support to ensure customer satisfaction. You will work with cross-functional teams to improve internal processes, develop client-facing reports, and maintain strong relationships with key client stakeholders.

Responsibilities:

• Oversee client onboarding, ensuring projects stay on schedule and meet client needs.
• Develop and maintain client relationships, serving as a trusted advisor.
• Autonomously make decisions to resolve client issues, ensuring high levels of satisfaction.
• Assist with development of KPIs and program goals to maximize client ROI
• Create reports and dashboards to track product usage and adoption.
• Provide training and resources to help clients fully utilize the system.
• Resolve client issues and ensure high satisfaction levels.
• Collaborate with internal teams to enhance client-facing materials (e.g., training guides, case studies).

Qualifications:

• Bachelor’s degree and 4+ years of relevant work experience.
• Strong communication and organizational skills.
• Experience with enterprise clients and healthcare is .
• Ability to manage multiple accounts and tasks effectively.
• Analytical mindset with proficiency in Microsoft Office.

Pay Range:

• The base salary range for this full-time position is $80,000 - $90,000.