Client Experience Manager (HVAC Call Center)

Job DescriptionJob DescriptionSalary: $60,000 - $70,000 + month bonus

**Must Live in Colorado, Iowa or Idaho***

Every Call is a Big Deal. Are You the Leader Who Gets That?
When the phone rings, its not just a call, its someone inviting us to make their home safe, comfortable, and stress-free. At Meyers Heating & Air Conditioning, were looking for a Client Experience Manager who sees the magic in that moment. Youll coach and inspire our call center reps (both in-office and remote) to deliver world-class service, follow smart processes, and make every single client feel like theyre our top priority. If you love leading people, believe in scripting and consistency, and get excited about celebrating winsthis role was made for you.

What Youll Do

• Lead from the Front: Manage, coach, and inspire a team of call center representatives, both in-office and remote, to deliver consistent, high-quality client experiences.
• Champion the Client: Reinforce the value of every phone call and ensure that clients feel heard, helped, and cared for from the very first moment.
• Develop a Winning Team: Recruit, onboard, train, and continually mentor CSRs so they grow right alongside the company.
• Set the Standard: Implement and uphold scripts and processes that create excellence every single time.
• Measure & Motivate: Track KPIs like booking rates, call quality, and client satisfaction, and celebrate wins with your team.
• Adapt & Elevate: Find ways to keep a remote team engaged, connected, and performing at their peak.
• Leverage Technology: Use FieldEdge & Dialpad to drive efficiency, accountability, and results.

What Were Looking For

• 3+ years of experience leading customer service or call center teams (bonus if youve led remote or hybrid teams).
• A background in HVAC, plumbing, or home services industries is highly , youll hit the ground running.
• A proven record of coaching, training, and growing teams to hit performance goals.
• A deep belief in the value of processes and scripting, not as rigid rules, but as tools to deliver consistent excellence.
• Strong communication skills and the ability to build trust quickly with clients and with your team.
• Familiarity with ServiceTitan, FieldEdge, or similar dispatch software is a big plus.

Why Youll Love It Here

• Impact: Youll shape how clients experience our company, often before a tech even steps foot in their home.
• Growth: Be part of a company with decades of history and a modern vision for the future. We have two locations, one in Boulder and one in Colorado Springs.
• Compensation: $60,000 $70,000 base salary + monthly incentive bonuses based on your teams performance.
• Schedule: M-F 8:00 a.m. - 5:00 p.m. MST
• Culture: We value integrity, growth, and energy, our people are the reason clients keep coming back.
• Perks: Competitive benefits package (Health, Dental, Vision PTO, Short/Long Term Disability, Life Insurance retirement) and a leadership seat where your voice matters.

It is the policy of Meyers Heating and Air Conditioning not to discriminate based on , creed, , , , , , disability, , or in its programs or employment practices.

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