Certification Program Manager in Indianapolis
Job Description
The Interscholastic Athletic Administrators Association (NIAAA) is seeking an energetic, highly organized, and technology-oriented professional to serve as its Certification Program Manager.
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The NIAAA is a 501(c)(3) nonprofit professional association representing more than 17,000 middle school and high school athletic administrators throughout the United States and internationally. The Association is committed to advancing education-based athletics through leadership development, professional certification, and quality educational programming.
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This full-time position plays a vital role in supporting the NIAAA's nationally recognized Certification Program while providing exceptional customer service to members, volunteer leaders, and Certification Committee members.
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Primary Responsibilities
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The Certification Program Manager will oversee the daily administration and continuous improvement of the NIAAA Certification Program. Responsibilities include, but are not limited to:
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Certification Program Administration
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- Manage all administrative functions related to the NIAAA Certification Program.
- Coordinate and oversee six certification levels for athletic administrators pursuing professional certification.
- Review and process certification applications while verifying applicant qualifications and supporting documentation.
- Maintain accurate certification records and databases.
- Coordinate communications with Certification Committee reviewers throughout the evaluation process.
- Work as a liaison with the Certification Committee.
- Communicate professionally and promptly with certification applicants regarding application status, requirements, and next steps.
- Coordinate online certification examinations and virtual project presentations.
- Prepare certification certificates and recognition materials.
- Monitor certification inventory and coordinate shipping of awards and recognition items.
- Recommend and implement process improvements to enhance efficiency and member service.
- At times weekend work is required.
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Technology & Workflow Management
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- Utilize digital workflow and project management platforms to manage certification processes and timelines.
- Maintain electronic records and document management systems.
- Assist in evaluating and implementing technology solutions that improve operational efficiency.
- Develop reports and track certification metrics for leadership and committee review.
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Professional Development & Events
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- Assist in orchestrating all facets of local meetings for the NIAAA as well as assist with state coordinator meeting planning.
- Assist with planning and execution of the Athletic Directors Conference.
- Assist in planning, logistics and on-site execution of the Athletic Directors Conference, working and coordinating all NADC registration.
- Support certification-related educational initiatives and professional development programs.
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Required Qualifications
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Education
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- Associate degree required.
- Bachelor's degree .
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Technical Skills
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Demonstrated proficiency with modern office technologies including:
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- Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive)
- Google Workspace (Docs, Sheets, Drive, Forms, Calendar)
- Adobe Acrobat
- Zoom and Microsoft Teams
- Cloud-based file management systems (Dropbox, OneDrive, Google Drive, WeTransfer)
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Experience with or the ability to quickly learn:
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- Project management software such as Monday.com, Microsoft Planner, or similar platforms
- Membership or Customer Relationship Management (CRM) databases
- Electronic workflow management systems
- AI-powered workplace productivity tools
- Event management software
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Professional Competencies
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The successful candidate will demonstrate:
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- Outstanding organizational and time-management skills
- Exceptional written, verbal, and electronic communication skills
- Strong customer service
- High attention to detail and accuracy
- Ability to manage multiple projects simultaneously
- Professionalism, integrity, and confidentiality
- Initiative and problem-solving ability
- Adaptability and willingness to embrace new technologies
- Ability to work collaboratively with staff, volunteers, committees, and members
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Qualifications
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- Bachelor's degree
- This position is an in-office position, and will be reflective of the NIAAA work calendar
- Experience administering professional certification or credentialing programs
- Experience working in a nonprofit association or membership organization
- Experience utilizing project management software such as Monday.com
- Experience coordinating committees or volunteer leaders
- Familiarity with membership management databases or CRM platforms
- Interest in education-based athletics and interscholastic athletic administration
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Salary & Benefits
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Starting Salary
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$55,000 – $60,000, commensurate with qualifications and experience.
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Benefits Include
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- Health Insurance
- Qualified 401(k) Retirement Plan
- 12 Paid Holidays
- 10 Vacation Days
- 12 Personal Days
- Professional development opportunities
- Collaborative and mission-driven work environment
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Application Process
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Applicants should submit the following materials:
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- Letter of Interest
- One-page narrative describing your qualifications and strengths for this position
- Current Resume
- Three professional references, including complete contact information
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Application materials should be submitted to:
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Phil Rison, CMAA
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Executive Director
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Interscholastic Athletic Administrators Association
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9100 Keystone Crossing, Suite 650
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Indianapolis, IN 46240
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Application Deadline: August 21, 2026
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Anticipated Start Date: September 28, 2026