Cainiao-Logistics Operations Manager-Cainiao Brazil

The Cainiao Logistics Operations Manager is responsible to manage the transportation operations, staff and partners, building operational procedures, ensuring and improving service levels, providing timely resolution to issues and real-time decisions. Constantly working on improve SLA, processes and customer experience.Responsibilities:Manages, develops, plans, implements, organizes and control e-commerce and LTL transportation solutions, strategies and programs;Provides assistance in identifying specific new operations, services and partners opportunities and participates in the development of new or modified service offerings; Implement objectives through effective organization in the processes;Lead, analyze, review and implement process optimization; Review and control activities to assure effective growth;Maintain constant communication and build strong relations with Cainiao's Partners (Carriers, Suppliers and others) and other departments, in order to guarantee the running of operations, according to pre-established SLAs as well as solve bottlenecks in the transportation network;Be able to manage and interpret data from different databases to develop logistics operations KPI's using BI systems and tools;Build process and capabilities to monitor volumes, potential operational disruptions, and align maintenance of network coverage stability, abnormal and handling of major emergencies;Ensure network capacity is in line with demand and volumes forecast;Lead the department to manage and monitor, in a daily, weekly and monthly basis, several KPIs and quickly identify trends and business impacts, to make adjustments needed and solve issue proactively;Establish and control routine for mapped actions plans and cause and effect solve problems;Serve as escalation point for problems or variance in the network and data to the process owner, other departments to ensure resolutions are delivered;Be the liaison between operations and customer experience departments to ensure that customer demands are met;Build mechanisms that can guarantee the quickest customers returns problems solutions.